Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Folashade Tope-Adegbite

Winnipeg,MB

Summary

Certified Salesforce Administrator and Business Analyst with over 5 years of experience focused on delivering value and profitability goals through stakeholder management, data management, project management, process improvement and providing tailored solutions for clients. Especially skilled in Salesforce CRM and Agile methodologies. Expert in eliciting, documenting, and implementing stakeholder requirements. I possess a deep understanding of Salesforce architecture, configuration, and customization, enabling me to streamline processes and enhance productivity. I am proficient in managing complex Salesforce implementations, ensuring data integrity, and providing comprehensive user support. As a highly motivated and detail-oriented Salesforce Administrator, I am committed to leveraging my expertise to optimize Salesforce solutions, drive user adoption, and deliver measurable results.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Salesforce Business Analyst

Manifest & Co Inc
06.2022 - Current
  • Analyze data to identify root causes of problems and recommend corrective actions.
  • Analyze business requirements and translate them into functional and technical specifications .
  • Created data models to support decision-making processes.
  • Implemented custom apps, objects, fields with different data types, page layouts, custom
  • Buttons & Actions, record types to track customer related tasks and activities in salesforce Lightening
  • Implemented the automation of sales and service solutions using Salesforce Flow
  • Collaborated with the IT team to integrate Salesforce with other business systems and applications through API integrations
  • Created Reports & Dashboard using the standard and custom report type for different user profiles based on the needs in the organization
  • Collaborated with cross-functional teams to identify and implement process improvements, automation opportunities, and best practices.


Salesforce Administrator

Manifest And Comapany Inc
12.2020 - 01.2022


  • Worked with architects and integration leads to ensure the proposed solution is feasible for the Salesforce environment
  • Set up outbound/inbound messages, lead conversion process, email-to-case, web-to-case, web-to-lead implementations, portals setup & app exchange package deployment and Chatter customization
  • Set up new users, roles, public groups and implemented additional Role hierarchies, Sharing
  • Rules, and record level permissions to manage sharing access among different users
  • Developed lead qualification strategies to increase the chances of successfully closing opportunities, using in-house solutions
  • Implemented an automatic deal splitting and forecasting system for the sales team
  • Clone standard profiles for different users and configure the permission sets based on the organization hierarchy and implement Security Settings at object level, field level and record level for different users
  • Create custom profiles to restrict the data access to the internal users depending on their job responsibilities.
  • Set up and controlled user access levels across databases to protect important data.
  • Proved successful working within tight deadlines and a fast-paced environment.

Business Analyst

Covius Corporate
01.2018 - 12.2020
  • Liaised with business stakeholders to understand the business needs, developed business case, cost benefit analysis, and presented alternative solutions to business clients to facilitate informed business decision
  • Conducted research and analysis to identify opportunities for process improvement and cost reduction
  • Collaborated with cross-functional teams to develop and implement solutions to business problems
  • Documented business requirements and worked with IT teams to ensure they were met
  • Facilitated communication between business and IT teams to ensure alignment of goals and objectives
  • Developed business cases for proposed solutions, including cost-benefit analysis and ROI calculations
  • Conducted user acceptance testing and provided training and support to end-users.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Education

M.Sc -

Federal University Abeokuta
Nigeria
09.2012 - 10.2015

BA -

Federal University Abeokuta
Nigeria
09.2005 - 04.2009

Diploma - Computer Science

Federal University Abeokuta
09.2003 - 07.2005

Skills

Tools/Technical Competenciesundefined

Accomplishments

  • Salesforce Certified Administrator (SCA)
  • Salesforce Service Cloud Consultant (SCC)

Certification

Certified [Saleseforce Administrator], [Company Name] - [Timeframe]

Timeline

Salesforce Business Analyst

Manifest & Co Inc
06.2022 - Current

Salesforce Administrator

Manifest And Comapany Inc
12.2020 - 01.2022

Business Analyst

Covius Corporate
01.2018 - 12.2020

M.Sc -

Federal University Abeokuta
09.2012 - 10.2015

BA -

Federal University Abeokuta
09.2005 - 04.2009

Diploma - Computer Science

Federal University Abeokuta
09.2003 - 07.2005

Similar Profiles

CREATE PROFILE
Folashade Tope-Adegbite