SAGARBHAI ITALIYA
Kitchener
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control & Sales Representative
TriCity Materials, Miller Group
08.2022 - Current
- Present good Quality Products to Customer for sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Rogers Customer Reprentative
DHT
06.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Supervisor and Crew Member
Wendy's International Restaurant
01.2019 - 06.2022
- As a Cashier, greeted customers and offered good customer service.
- As a Supervisor, maintained equality and cleanliness, solved customers' problems, introduced new and innovative ideas to management for better customer service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
Reliance Jio Network Courier
12.2016 - 12.2018
- Listened to customers, analyzed their needs and issues, and offered effective solutions.
- Promoted 'Reliance Jio' products and services.
- Registered new customers, cancel or upgrade data plans for individuals as well as corporation offices.
- Processed Sim Card portability for new or old users.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained detailed database to develop promotional sales.
Education
CONSTRUCTION ENGINEERING TECHNICIAN - construction Estimating, Surveying and Quality Control Testing with strong knowledge of courses and projects such as Residential estimating, commercial estimating, construction materials, construction surveying I and II, Geotechnical engineering.
Algonquin College
Ottawa, ON04.2020
BACHELOR OF CIVIL ENGINEERING - Mechanics of solids, Structural analysis-I, Concrete technology, Highway design, Geotechnical engineering, Urban transportation, structural analysis II, structural design I, structural design II.
Government Engineering College
05.2018
Skills
- Excellent English communication skills both verbal and written
- Proficient in the MS Office (Word, Excel, and Power Point)
- Provide good Attention to details, problem solving and ability to think creative
- Able to perform in a fast-paced environment
- Ability to work overtime based on the Company needs
- Good technical skills and ability to work individual and as a team
- Provide good Customer Service
- Maintain Customer Relations
- Put Customer Relationship Building to priority
Additional Information
Willing to relocate and Work Remotely Comfortably.
Licensing Certifications
- Emergency First Aid and CPR level C/AED.
- Certificate of workplace hazardous material information systems (WHMIS) training.
Languages
English
Professional Working
Certification
- Licensed G2 Driver
Timeline
Quality Control & Sales Representative
TriCity Materials, Miller Group
08.2022 - Current
Rogers Customer Reprentative
DHT
06.2022 - 08.2022
Supervisor and Crew Member
Wendy's International Restaurant
01.2019 - 06.2022
Customer Service Representative
Reliance Jio Network Courier
12.2016 - 12.2018
CONSTRUCTION ENGINEERING TECHNICIAN - construction Estimating, Surveying and Quality Control Testing with strong knowledge of courses and projects such as Residential estimating, commercial estimating, construction materials, construction surveying I and II, Geotechnical engineering.
Algonquin College
BACHELOR OF CIVIL ENGINEERING - Mechanics of solids, Structural analysis-I, Concrete technology, Highway design, Geotechnical engineering, Urban transportation, structural analysis II, structural design I, structural design II.
Government Engineering College
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