SAFFWAN USMAN
Sudbury,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ulearn Education
08.2022 - 11.2024
- Conducted comprehensive needs assessments, tailoring
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Monal Restaurant
02.2022 - 07.2022
- Delivered exceptional customer service, exceeding guest expectations and ensuring customer satisfaction through prompt and friendly service
- Upselling menu items and maximizing order value by promoting deals and combos
- Maintained a clean and inviting restaurant environment, contributing to a positive dining experience
Euro Store
10.2021 - 12.2021
- Provided knowledgeable product recommendations and assisted customers in finding desired items
- Maintained a well-organized and inviting store environment, ensuring a smooth shopping experience
- Handled customer inquiries and concerns professionally, resolving issues to their satisfaction
Education
Intermediate - Information Technology IT
Punjab Group Of Colleges
10-2020
Matric - Computer Science
St. Anthony High School
01.2019
Skills
- Customer Service
- Customer inquiries resolving
- Sales & Negotiation
- Communication
- Target Achievement
- Time Management
- Problem Solving
- Organization
Availability
- Available: Monday-Sunday Full Time
- Status: Permanent Residence
Languages
English
Punjabi
Urdu
Timeline
Customer Service Representative
Ulearn Education
08.2022 - 11.2024
Monal Restaurant
02.2022 - 07.2022
Euro Store
10.2021 - 12.2021
Intermediate - Information Technology IT
Punjab Group Of Colleges
Matric - Computer Science
St. Anthony High School
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