SAFAA HUSEIN
Ottawa,ON
Summary
Highly motivated individual with extensive customer service experience. Outgoing sales professional with track record of driving increased revenue, improving sales strategies and elevating company profile with targeted markets. Very detail-oriented team leader experienced in call center environments, customer service management and more.
Overview
12
12
years of professional experience
Work History
Account Manager
WeProHome Roofing & Construction
Calgary, AB
08.2021 - 04.2024
- Secured commitments as homeowners preferred contractor from leads generated by door-to-door agents forwarded via Insightly/Drive HQ
- Leads pertained to home inspections for storm damage
- Positions duties included outbound calling to qualified leads, securing contracting commitment, managing insurance claims (dealing directly with adjusters), updating CRM software (Insightly).
Sales Associate
Shaw Communications Inc
Calgary, AB
03.2021 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Account Manager
Boss Cranes Inc
Calgary, AB
02.2019 - 02.2021
- Position highlights include, outbound cold calling qualified leads, managing relationships with existing clients, booking cranes to sites in most efficient routes
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Sales Associate
Pandora Jewelry
Calgary, AB
09.2017 - 09.2019
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
Esthetician
Empress Hotel
Victoria, BC
03.2012 - 11.2017
- Sterilized equipment for patient treatments
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Informed guests of appropriate products available to increase retail sales
- Assisted manager with daily spa operations
- Developed individualized, therapeutic skin care programs
- Notified supervisor of supply needs to maintain stock of necessary items
- Handled busy schedules and stayed on top of key deadlines.
Education
Music Engineering -
SAE Institute Vancouver
Vancouver, BC12.2025
ADVANCED ESTHETICS -
Aveda Institute Victoria
Victoria, BC01.2012
Skills
- Exceeded sales expectation
- Product knowledge
- Time management
- Active listening
- Front Desk Management
- Lead Prospecting
- Consultative Selling Techniques
- Maintaining Customer Database
- Inside and Outside Sales
- Problem solving
Timeline
Account Manager
WeProHome Roofing & Construction
08.2021 - 04.2024
Sales Associate
Shaw Communications Inc
03.2021 - 03.2024
Account Manager
Boss Cranes Inc
02.2019 - 02.2021
Sales Associate
Pandora Jewelry
09.2017 - 09.2019
Esthetician
Empress Hotel
03.2012 - 11.2017
Music Engineering -
SAE Institute Vancouver
ADVANCED ESTHETICS -
Aveda Institute Victoria