Technology professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
SAEID KHOSROW TAJ
Coquitlam,BC
Summary
Overview
11
years of professional experience
Work History
VANCOUVER AVIATION COLLEGE
FLIGHT DISPATCHER
08.2023 - Current
Job overview
- Managed dispatch office operations, including documentation and flight tracking systems
- Assisted in preparation and filing of flight plans, as well as in-flight monitoring and coordination.
- Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
- Collaborated with maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
- Optimized fuel consumption by calculating precise fuel requirements based on aircraft weight, route distance, and prevailing weather conditions.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Reduced delays by proactively identifying potential scheduling conflicts and collaborating with operations teams to resolve them.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Amazon Inc.
IT AMBASSADOR
11.2021 - 08.2023
Job overview
- Used River internal software to issue, track, or solve tickets issued during shifts
- Provided layer one (physical) IT support to managers/leaders and team
- Worked with devices such as WS printers, scanners, monitors, and other IT devices, troubleshooting and replacing parts/devices if needed or creating tickets and following up in next shift
- Solved packages and orders that arrived defectively at site in problem-solve area
- Maintained safety in workspace to comply with company standards and SOP
- Communicated effectively with associates to ensure associate performed their roles safely and according to standards
- Responded to associate technical needs/questions about process or escalated issues/questions to PA for clarification.
Pacific Aviation Academy
IT ADMINISTRATOR
01.2015 - 01.2017
Job overview
- Performed general administration duties
- Created invoices and handled bookkeeping using QuickBooks software
- Maintained student records, including contracts
- Provided hardware and software support to students and teachers using new applications or technology
- Developed websites using CMS (WordPress, Joomla)
- Assisted maintenance personnel with records of maintenance sheets related to each airplane
- Created 'requests of purchase' for upcoming maintenance schedules as needed
- Scheduled students for flights or educational events.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Diagnosed and resolved hardware and software issues.
MBI IT Services
IT FIELD TECHNICIAN
01.2015 - 07.2015
Job overview
- Organized documents electronically and distributed them via Outlook, Excel, and Word
- Provided first-class support to team leaders
- Communicated effectively with branch staff and onsite technicians
- Troubleshot computer hardware and software
- Removed or installed printers and new devices
- Managed cabling and prepared workstations for team leaders
- Project: BMO Bank IT infrastructure renovation, main branch, Downtown Vancouver, BC.
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
TES IBM
IT FIELD TECHNICIAN
08.2013 - 08.2015
Job overview
- Assisted project leaders with cable management and other tasks
- Recorded issues and reported them to the lead
- Performed hardware restoration or upgrades to workstations
- Backed up and restored data for new systems in the network using scripts
- Upgraded old workstations with new hardware and upgrades
- Configured and updated handgun scanners
- Accomplishment: Renovated IT infrastructures in all branches of the Atlantic Superstores, New Brunswick.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Maintained detailed documentation regarding all aspects of IT infrastructure such as network configurations, hardware specifications, and software licenses.
Education
INTERNATIONAL MULTIMEDIA UNIVERSITY (MMU)MELAKA
IT Internet Computing from Information Technology
08.2010
University Overview
Relevant Coursework: Network Security, CMS and HTML, SQL, TCP/IP
OULTON COLLEGEMoncton, NB
Diploma in Network Admin and Security
05.2015
University Overview
Relevant Coursework: CCNA, Security+, Linux+, MCSA, CEH
Skills
- IT Asset Management
- Desktop support
- Help Desk Support
- Wireless Networking
- VPN Configuration
- Hardware Installation
- Software configuration
- Virtualization Technologies
- Security Protocols
- Data Recovery
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Remote Technical Support
- Friendly and Patient
- Relationship Building
- Technical Troubleshooting
- Self Motivation
- Technical issues analysis
- Computer Diagnostics
- User Support
- LAN/WAN
- TCP/IP
- User Training
- Software Installation
- Printer troubleshooting
- Ticketing system proficiency
Accomplishments
Accomplishments
- LABLAW SUPERSTORE infrastructure renovation for all branches , New Brunswick NB
- BMO Bank IT infrastructure renovation, main branch, Downtown Vancouver, BC
- Supervised team of 10 staff members at Amazon Warehouse
- Resolved product issue due damage or wrong labeling before leaving the warehouse to delivery Station warehouse.
References
References
Available upon requestLanguages
English
Persian
Hobbies
Hobbies
I am a professional in IT with a deep passion for animals. Since earning my K9 behaviorist certificate , I've taken great joy in training my own dog and exploring animal behavior. I've also had the opportunity to work with dogs and handlers facing behavioral issues, helping them to achieve a better quality of life, which has been incredibly rewarding.
Timeline
FLIGHT DISPATCHER
VANCOUVER AVIATION COLLEGE
08.2023 - Current
IT AMBASSADOR
Amazon Inc.
11.2021 - 08.2023
IT ADMINISTRATOR
Pacific Aviation Academy
01.2015 - 01.2017
IT FIELD TECHNICIAN
MBI IT Services
01.2015 - 07.2015
IT FIELD TECHNICIAN
TES IBM
08.2013 - 08.2015
INTERNATIONAL MULTIMEDIA UNIVERSITY (MMU)
IT Internet Computing from Information Technology
OULTON COLLEGE
Diploma in Network Admin and Security
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