KIA HU
127 FERNPINE LN
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
Work History
Flight Dispatcher
Rotors and Wings Aviation
01.2022 - Current
- Applied simulations and other training techniques to instruct flight controllers on effective communication strategy.
- Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
Restaurant Supervisor
Kangkang Restaurant
01.2017 - 01.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Maintained accurate records of sales, labor and other costs.
Education
Associate of Arts - Art
Art Institute
Santa Monica, CA01-2016
Skills
- Time management
- Navigation systems
- Technical report writing
- Crew scheduling
- Customer engagement
- Staff management
- Organization and prioritization
- Team management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Flight Dispatcher
Rotors and Wings Aviation
01.2022 - Current
Restaurant Supervisor
Kangkang Restaurant
01.2017 - 01.2021
Associate of Arts - Art
Art Institute
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