Sadika Yesmin Pingky
Greater Sudbury,ON
Summary
Reliable Trainee Engineer with internship experience in the Energypac Engineering industry. Excellent problem-solving, communication, and analytical skills. Competent in preparing client presentations using Microsoft Office and AutoCAD. Innovative Trainee Engineer keen to tackle long-standing problems with novel insights into legacy systems and strategies. Applies personal knowledge and growing competencies to disrupt inefficient operations and stale product categories. Dedicated to offering growing insights to companies seeking to become industry leaders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trainee Engineer
Summit Meghnaghat Power Plant Limited (combine Cyc
01.2020 - 04.2022
- higher-quality assisted with the preparation of client presentations using AutoCAD and Microsoft Office.
- collaborated with senior engineers on complex projects.
- I have participated in safety training sessions, ensuring adherence to industry regulations and minimizing workplace accidents.
- Completed project documentation, updated and distributed to appropriate project personnel.
- Assisted in the design of engineering projects, resulting in higher quality outputs and better client satisfaction.
- Enhanced team morale through effective communication skills and a positive attitude toward learning new concepts or techniques.
- Trained and mentored junior engineers, providing guidance and direction.
- Developed high-quality engineering designs and plans to meet industry standards.
Customer Service Representative
Shopno Super Markets
03.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Master of Science - M.SC
Laurentian University
Greater Sudbury, ON01.2026
Bachelor of Science - Electrical And Electronics Engineering
Daffodil International University
Dhaka,Bangladesh11.2018
Skills
- Data Compilation
- AutoCAD proficiency
- Technical Documentation
- Project Management
- Engineering Documentation
- Research abilities
- Project Coordination
- Optical Engineering
- Project Team Collaboration
- Fabrication of radiation
- Solar Energy
- Renewable energy sources
- Engineering Team Support
- Engineering
Languages
English
Full Professional
Certification
- Personal service skills
- Food Safety Certification Program
- Scout leadership
- Diploma in service management
- SPSS
- Basic python
availability
6 am to 11 pm
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Timeline
Trainee Engineer
Summit Meghnaghat Power Plant Limited (combine Cyc
01.2020 - 04.2022
Customer Service Representative
Shopno Super Markets
03.2017 - 11.2019
Master of Science - M.SC
Laurentian University
Bachelor of Science - Electrical And Electronics Engineering
Daffodil International University
- Personal service skills
- Food Safety Certification Program
- Scout leadership
- Diploma in service management
- SPSS
- Basic python
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