Sadia Ward
9532 Metro St Downey
Summary
An enthusiastic, focused, and supportive individual seeking to obtain a position in which I can develop new skills and utilize my existing skills, in an environment that promotes professional growth and contributes my creativity and hard work towards the success of your company.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Molina Healthcare
Long Beach, CA
06.2023 - 03.2026
- Coordinated project timelines and deliverables to ensure alignment with healthcare compliance standards.
- Manage high call volume of inbound calls from provider offices in a timely manner
- Manage multiple email inboxes and respond in an appropriate time
- Facilitated communication between internal departments, external vendors, and leadership to enhance collaboration and workflow efficiency.
- Monitored project progress, identifying potential risks and proposing strategies as needed.
- Developed and maintained project documentation and reports, ensuring all stakeholders had access to updated information.
- Accurately utilizing multiple internal databases, URL's, programs and software's to ensure all information obtained and research has been completed
- Training and onboarding new hires
Executive Administrative Assistant
Unlimited Management
Long Beach, Ca
06.2020 - 12.2021
- Coordinated executive and client schedules, optimizing time management and meeting efficiency.
- Managed communication between accountant, executive and clients and personals, fostering collaboration and information flow.
- Developed and maintained filing systems, ensuring document accessibility and organization.
- Assisted in project management tasks, tracking deliverables and timelines for successful outcomes.
- Compose, prepare, and manage confidential correspondence, reports and other complex business documents for NBA, MLB, and MBS
- Assist with budget, payroll, expenses, and financial issues
- Accounts payable and receivable
Intensive Outpatient Program Coordinator
Center for Discovery
Cypress, Ca
01.2019 - 06.2020
- Coordinated program schedules to ensure timely delivery of services and resources.
- Verifying of benefits and/or eligibility information
- Conducts thorough Intake process for placement of member in Eating Disorder Outpatient Program
- Coordinating with families and external support systems while complying with HIPPA
- Designing, implementing, and monitoring progress on Individual Treatment Plans
- Managing patient records, ensuring documentation meets states and payer requirements
- Managing patient records, ensuring documentation meets states and payer requirements
Intake Coordinator
Beacon Health Options
Cypress, Ca
05.2018 - 01.2019
- Answers incoming first level calls from members, potentials members, providers, and advocates
- Verifies eligibility for Plan Partners, Providers and Members
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Customer Solutions Representative
L.A Care Health Plan
Los Angeles, Ca
04.2016 - 05.2018
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Educated members on healthcare plans, enhancing understanding of coverage options.
- Collaborated with cross-functional teams to streamline customer service processes.
- Analyzed member feedback to identify areas for service improvement and implement changes.
- Verifies eligibility for members, plan partners, and providers
- Documents all incoming calls via the member data base systems
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Service Representative
Apria Healthcare
Foothill Ranch, CA
05.2011 - 08.2016
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed durable medical equipment orders and managed billing inquiries using company-specific software systems.
- Implemented process improvements that enhanced response times and customer satisfaction.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed high volume in bound calls at a proficient level
- Accurately document, update and confirm all demographics in Kaiser member profile
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - In Progress
Azusa Pacific University
Azusa, CaHigh School Diploma -
Lakewood High School
Lakewood, Ca06.2008
Timeline
Project Coordinator
Molina Healthcare
06.2023 - 03.2026
Executive Administrative Assistant
Unlimited Management
06.2020 - 12.2021
Intensive Outpatient Program Coordinator
Center for Discovery
01.2019 - 06.2020
Intake Coordinator
Beacon Health Options
05.2018 - 01.2019
Customer Solutions Representative
L.A Care Health Plan
04.2016 - 05.2018
Customer Service Representative
Apria Healthcare
05.2011 - 08.2016
Bachelor of Science - In Progress
Azusa Pacific University
High School Diploma -
Lakewood High School