Sadia Javed
AB
Summary
Dynamic leader with proven expertise in staff management and customer service honed at IAW Convenience and Services Pvt Ltd. Excelled in building high-performing teams, enhancing customer satisfaction, and driving operational efficiency. Skilled in complex problem-solving and effective communication, achieving significant improvements in team performance and service delivery.
Overview
5
5
years of professional experience
Work History
Manager
IAW Convenience and Services Pvt Ltd
01.2018 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Diploma in Social Media And Web Marketing -
Cdi College
Calgary, AB07-2025
Master of Science - Agriculture
University of Agriculture
PAKISTAN ,PUNJAB08-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Social media management
- Content scheduling
- Digital media
- Social media and promotions
- Content development
- Social media strategy
- Advertising
- Facebook, instagram, linkedin
- Networking and relationship building
- Influencer marketing
- Market research
- Online marketing strategies
- Search engine optimization (SEO)
- Marketing analytics
- Email marketing
- Engagement monitoring
- Content and digital asset management
- Strategic networking
- Hashtag research
- Promotional campaigns
- Business development
Languages
English
German
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Manager
IAW Convenience and Services Pvt Ltd
01.2018 - 05.2023
Diploma in Social Media And Web Marketing -
Cdi College
Master of Science - Agriculture
University of Agriculture
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