Sadaf Sheikhian
Markham,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Binisti Imports/Point Zero
Toronto, ON
10.2021 - 06.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Office Administrative Assistant
RWS
Richmond Hill, ON
05.2019 - 12.2021
- Tracked project performance data to generate reports and keep management informed of important trends.
- Sorted mail daily for distribution throughout the organization.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Responded to customer issues to provide immediate resolution and improve retention.
- Obtained scanned records and uploaded to database.
- Assisted with scheduling meetings and appointments for the office staff.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Developed forms and procedures to improve workflow efficiency.
- Responded effectively to sensitive inquiries or complaints.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Directed customer communication to appropriate department personnel.
Assistant Manager
The Most Beauty & Hair Salon
Istanbul, Istanbul
04.2017 - 08.2018
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training and teambuilding activities.
- Maintained up-to-date knowledge of company products and services.
Education
Associate of Arts - Culinary Management
Centennial College of Applied Arts And Technology
Scarborough, ON05-2021
Bachelor of Arts - Music Performance
Elmi Karbordi
06-2012
Skills
- Customer Service
- MS Office
- Leadership
- Analytical
- Communication
- Problem Resolution
- Collaboration
- Active Listening
- Microsoft Office
Languages
French
Professional
Persian
Native/ Bilingual
Timeline
Customer Service Representative
Binisti Imports/Point Zero
10.2021 - 06.2023
Office Administrative Assistant
RWS
05.2019 - 12.2021
Assistant Manager
The Most Beauty & Hair Salon
04.2017 - 08.2018
Associate of Arts - Culinary Management
Centennial College of Applied Arts And Technology
Bachelor of Arts - Music Performance
Elmi Karbordi
Similar Profiles
Michael HawkMichael Hawk
Sales Manager at United Imports, IncSales Manager at United Imports, Inc
Csaba KaloCsaba Kalo
Warehouse Operative at Fountain Fresh Imports LtdWarehouse Operative at Fountain Fresh Imports Ltd
Calin WilkewitzCalin Wilkewitz
Innkeeper at Mt ImportsInnkeeper at Mt Imports
CHANIECE SAUNDERSCHANIECE SAUNDERS
Teachers Assistant at Macklin House Daycare CentreTeachers Assistant at Macklin House Daycare Centre
Thenuga SutharsanThenuga Sutharsan
Legal Administrative Assistant at Sanka Law OfficeLegal Administrative Assistant at Sanka Law Office