Sadaf Nasir
Brampton,Canada
Summary
Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills foster positive customer relationships and effectively address needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Habib Qatar International
Brampton, ON
07.2008 - 05.2011
Provided accurate information to customers regarding products, services, and company policies.
- Resolved customer complaints and technical issues promptly and efficiently.
- Processed customer orders, billing, and payments, ensuring accuracy in transactions.
- Maintained updated records of customer interactions and relevant information.
- Followed up with customers post-transaction to ensure satisfaction and collect feedback.
- Offered detailed product and service information, highlighting features and pricing.
- Handled returns, exchanges, and refunds while addressing customer concerns effectively.
- Identified upselling opportunities to enhance customer engagement with products.
Education
Certificate -
Linkedin Learning
OnlineSkills
- Customer service
- Order processing
- Data entry
- Complaint resolution
- Technical troubleshooting
- Record maintenance
Affiliations
- Cooking
- Reading books
- learn new skills related to computer
- Travelling
Certification
- Customer Service Leadership
- The 10 pillars of customer service
- Customer Service Strategy
- Customer Service: Creating Customer Value
Languages
English
Professional
Urdu
Professional
Custom
• Diploma in ECE in April 2020, from Sheridan College Institute of Technology And Advanced Learning, Brampton, ON
Bachelor's Degree, ECE in June 2022, from Sheridan College Institute Of Technology And Advanced Learning, Brampton, ON
References
References available upon request.
Timeline
Customer Service Representative
Habib Qatar International
07.2008 - 05.2011
Certificate -
Linkedin Learning
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