Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sadaf Hasnain

Sadaf Hasnain

Calgary,United Arab Emirates

Summary

Skilled in driving customer satisfaction by providing high-quality service and support. Extensive knowledge of customer service best practices, leading to improved client experiences. Committed to maintaining strong customer relationships and addressing needs efficiently.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative

Eco Driving School Dubai
2022 - 2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Streamlined complaint resolution process, reducing response times and increasing efficiency in handling customer feedback.
  • Trained new staff on company policies, procedures, and customer service best practices to ensure consistency in service quality.

Ticketing sales supervisor

Expo dubai
10.2021 - 04.2022
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
  • Organised and coordinated sales team schedules, helping staff meet company and client expectations.

Customer Service Representative

Global village
10.2020 - 05.2021
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Receptionist

Alayan real estate
09.2018 - 09.2020
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.

Education

Master of Business Administration - Accounting and finance

University of central Punjab
06.2018

Skills

  • Customer service expert
  • Telephone skills
  • Administrative support
  • Team management
  • Confident communicator

Languages

English
Professional Working

Timeline

Ticketing sales supervisor

Expo dubai
10.2021 - 04.2022

Customer Service Representative

Global village
10.2020 - 05.2021

Receptionist

Alayan real estate
09.2018 - 09.2020

Master of Business Administration - Accounting and finance

University of central Punjab

Customer Service Representative

Eco Driving School Dubai
2022 - 2025

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Sadaf Hasnain