Jennifer Estoy
Penticton
Summary
Focused customer service professional with proven commitment to increasing productivity, customer satisfaction and company productivity.
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.
Overview
6
6
years of professional experience
Work History
PHARMACY ASSISTANT
Shoppers Drugmart Pharmacy
07.2024 - Current
- Ensure the prescription records have accurate information and enter patient’s information in the database
- Counted and labeled prescriptions with correct item and quantity
- Create an oral compound solution, ointments and creams as per the pharmacist’s instruction
- Perform light cleaning duties such as sanitizing every surface and remove the garbage
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
HOUSEKEEPER
The Collegiate Suites Hotel
09.2023 - 06.2024
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
PHARMACY ASSISTANT
Walmart Pharmacy
04.2023 - 06.2024
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
WAITRESS/BARTENDER
Baba Q’s Smoked and Grill Restaurant
04.2019 - 01.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
PRODUCE FOOD ATTENDANT
Buy N Fly IGA Food
05.2021 - 03.2022
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Fostered a positive work environment by actively participating in team-building activities, sharing best practices, and offering constructive feedback for continuous improvement among colleagues.
Education
Educational Credential Assessment for Citizenship and Immigration Canada - Canadian Equivalency: Diploma (two years)
Bachelor of Science -
Hotel and Restaurant Management
01.2008
Skills
- Microsoft Office (word/excel/power point)
- Strong Communication and Customer Service
- Time Management and Attention to details
- Strong multitasking
- Hospitality service expertise
Trainings Certificates
- Advanced Food Safety Certificate Program
- CSA Intermediate/ Standard Workplace First Aid with CPR and AED
- Pharmacy Assistant Certificates
Timeline
PHARMACY ASSISTANT
Shoppers Drugmart Pharmacy
07.2024 - Current
HOUSEKEEPER
The Collegiate Suites Hotel
09.2023 - 06.2024
PHARMACY ASSISTANT
Walmart Pharmacy
04.2023 - 06.2024
PRODUCE FOOD ATTENDANT
Buy N Fly IGA Food
05.2021 - 03.2022
WAITRESS/BARTENDER
Baba Q’s Smoked and Grill Restaurant
04.2019 - 01.2023
Bachelor of Science -
Hotel and Restaurant Management
Educational Credential Assessment for Citizenship and Immigration Canada - Canadian Equivalency: Diploma (two years)
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