Sacha Alexander Mckay
Victoria,BC
Summary
Dynamic customer service professional with extensive experience at Cork And Barrel, adept at conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in staff training and product knowledge, consistently delivering high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cork And Barrel
11.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bartender
The Penny Farthing Pub
07.2018 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager/Head Bartender
Ouisi Bistro
11.2016 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
The Regal Beagle
09.2014 - 10.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Calabash Bistro
05.2010 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Customer service
- Problem resolution
- Relationship building
- Conflict resolution
- Customer relations
- Complaint handling
- Product knowledge
- Order processing
- Staff training
- Product sales
- Store maintenance
- Service upselling
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Cork And Barrel
11.2021 - 06.2023
Bartender
The Penny Farthing Pub
07.2018 - 10.2021
Manager/Head Bartender
Ouisi Bistro
11.2016 - 03.2018
Bartender
The Regal Beagle
09.2014 - 10.2016
Bartender
Calabash Bistro
05.2010 - 06.2014
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