SACHA CLYKE
Montreal,QC
Summary
Organized and dependable customer service agent successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Social Media Advertising
Montreal, QC
08.2020 - Current
- Increased clients account engagement through social media.
- Maintained company’s social media presence by posting messages, answering posts, and monitoring responses.
- Monitored accounts and analyzed performance reports to determine future directions for social media.
Customer Service/Airport Security Agent
Garda World
Dorval, QC
10.2019 - 08.2021
- Secures premises and personnel by patrolling passengers monitoring the capacity inside each security line.
- Inspecting passports and access points; permitting entry.
- Identifying assessing and answering customers’ needs to achieve customer satisfaction.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Screened over hundreds of passengers per day by verifying boarding passes.
Call Center Representative
Interforce Marketing
Montreal, QC
04.2018 - 09.2019
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from existing customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Learned and maintained in-depth understanding of each car dealership and served information to offer knowledgeable and educated responses to diverse customer questions.
Crew Member - Guest Experience Leader
McDonald's Restaurants
Montreal, QC
04.2015 - 03.2018
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared food items according to recipe to drive quality and consistency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma - undefined
James Lyng Highschool
Montreal, QC07.2017
Skills
- Status Updates
- Email Management
- Issue Research
- Client Relationships
- Credit Card Payment Processing
- Customer Service
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Certification
- First Aid/CPR Certified
- Licensed Security Guard
Timeline
Virtual Assistant
Social Media Advertising
08.2020 - Current
Customer Service/Airport Security Agent
Garda World
10.2019 - 08.2021
Call Center Representative
Interforce Marketing
04.2018 - 09.2019
Crew Member - Guest Experience Leader
McDonald's Restaurants
04.2015 - 03.2018
High School Diploma - undefined
James Lyng Highschool