Sacha Clyke
Montreal,QC
Summary
Organized and dependable Work From Home Agent successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Social Media Advertising
08.2020 - Current
- Increased clients account engagement through social media.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Monitored accounts and analyzed performance reports to determine future directions for social media.
Customer Service/Airport Security Agent
Garda World
10.2019 - 08.2020
- Secures premises and personnel by patrolling passengers monitoring the capacity inside each security line.
- Inspecting passports and access points; permitting entry.
- Contributes to team effort by accomplishing related results as needed.
- Identifying assessing and answering customers’ needs to achieve customer satisfaction
- Developed and maintained positive rapport with passengers and other airport personnel.
- Screened over hundreds of passengers per day by verifying boarding passes.
Sales Agent Representative
411 Media
03.2019 - 08.2019
- Present, promote and sell products and services using solid arguments to existing and prospective customers.
- Persuade each customer to upgrade their services by demonstrating how merchandise or services meet their needs
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Recorded and updated customer information in online systems.
- Reach out to customer leads through cold calling
Call Center Representative
Interforce Marketing
04.2018 - 02.2019
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from existing customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Learned and maintained in-depth understanding of each car dealership and served information to offer knowledgeable and educated responses to diverse customer questions.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Crew Member Team Leader
McDonald's Restaurants
04.2015 - 03.2018
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared food items according to recipe to drive quality and consistency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
James Lyng Highschool
Montreal, QC07.2017
Skills
- Status Updates
- Email Management
- Issue Research
- Client Relationships
- Credit Card Payment Processing
- Customer Service
Languages
English
Native or Bilingual
French
Professional Working
Certification
- First Aid/CPR Certified
- Licensed Security Guard
Timeline
Virtual Assistant
Social Media Advertising
08.2020 - Current
Customer Service/Airport Security Agent
Garda World
10.2019 - 08.2020
Sales Agent Representative
411 Media
03.2019 - 08.2019
Call Center Representative
Interforce Marketing
04.2018 - 02.2019
Crew Member Team Leader
McDonald's Restaurants
04.2015 - 03.2018
High School Diploma -
James Lyng Highschool
- First Aid/CPR Certified
- Licensed Security Guard
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