Sabrina Roberts
Keswick,Canada
Summary
Results-driven customer service representative with a strong track record in enhancing client experiences through effective communication and conflict resolution. Demonstrated adaptability across various roles, ensuring seamless service delivery and accurate transaction management.
Overview
3
3
years of professional experience
Work History
Receptionist
All Star Driving School
Keswick, Canada
06.2023 - Current
- Greeted students and parents, creating a welcoming atmosphere at the driving school.
- Processed payments using debit/credit cards and E-Transfer.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Data entry through MTO and Google Sheets
Customer service representative/ front desk
Queensville Sod Farms
Queensville, Canada
05.2025 - 10.2025
- Assisted customers with product selection and inquiries about sod varieties in person and over the phone, enhancing customer satisfaction.
- Resolved customer complaints promptly, contributing to positive customer experiences.
- Processed orders using company-specific software and tools, ensuring accuracy and timely fulfillment.
- Maintained accurate records of customer interactions and transactions daily with Quickbooks.
Cashier/Server
Simcoe Burger
Keswick, Canada
06.2023 - 06.2024
- Processed cash and credit transactions with accuracy, ensuring a smooth checkout experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured cleanliness and organization of dining area and service counters to enhance customer experience.
- Responded to customer inquiries over the phone about store operations, product information, and order placement, providing timely assistance.
Co-op placement
Lakeside Public School
<ul>
<li>Provided support and guidance to colleagues to maintain a collaborative work environment.</li>
<li>Adapted teaching methods to meet diverse student needs in the classroom.</li>
</ul>
01.2025 - 06.2025
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Adapted teaching methods to meet diverse student needs in the classroom.
Education
OSSD - Keswick, Ontario
Keswick High School
Keswick, Ontario06-2025
Skills
- Customer service
- Record Management
- Active listening
- Multitasking
- Adaptability
- Reliability
- Quick learner
- Conflict Resolution
- Leadership skills
- Responsible
Accomplishments
06/01/25, Honor roll
References
References upon Request
Timeline
Customer service representative/ front desk
Queensville Sod Farms
05.2025 - 10.2025
Co-op placement
Lakeside Public School
01.2025 - 06.2025
Receptionist
All Star Driving School
06.2023 - Current
Cashier/Server
Simcoe Burger
06.2023 - 06.2024
OSSD - Keswick, Ontario
Keswick High School