Enthusiastic Second Assistant Manager at McDonald's with over 8 years of experience running a fast paced restaurant serving over hundreds of guests daily
Overview
8
8
years of professional experience
Work History
Second Assistant Manager
McDonald's Restaurant
05.2023 - Current
In charge of the guest experience department including helping guests with any issues they may have in our restaurant
Trains GELs to work in the dining room to attend guests needs
Order inventory for our restaurant
Rotates code dates in our inventory to ensure that all product goes out before the expiry date
Schedules crew trainer meetings to help improve training and work experience overall
Oversee balancing of cash registers, scheduling orders to go to the bank
Controlling labour and waste
Led each shift by delegating duties, assigning tasks, and following up with all team members
Manages time effectively
Stays after my shift to support the team if they need extra help
Team Leader
McDonald's Restaurant
05.2021 - 05.2023
Worked in all areas of the store including kitchen, front counter, drive thru.
Worked in place of a shift manger during meetings or to cover when they were in need of a manager
Led the team in each area that I worked in
Delegated tasks to crew
Coached crew on proper procedures in our restaurant
Crew Trainer
McDonald's Restaurant
09.2017 - 05.2021
Trained new employees to improve performance, food safety, and customer service.
Produced training materials and gathered resources to equip crew members with learning opportunities.
Crew Member
McDonald's Restaurant
11.2015 - 09.2017
Followed procedures in the kitchen
Prepared food exactly as ordered in a timely fashion
Completed secondary tasks such as dishes, bar towels, garbages, etc
Greet guests at the front counter, completes their order in a timely fashion
Upsells to guests to boost sales, and to give them better value
Education
High School Diploma -
Riverside Secondary School
Windsor, ON
06.2018
Skills
Manages a team confidently
Great customer service
Quick problem solving
Provides service with pride, proficiency and professionalism
Hardworking, reliable and punctual
Very flexible; able and always willing to learn new things