Summary
Work History
Education
Skills
Licenses Certificates
Timeline
Generic

Brady Plante

Banff,Alberta

Summary

Dedicated and customer-focused manager with a strong background in staff leadership, financial management, and a focus on delivering exceptional customer experiences. Skilled in strategic planning, compliance, and team development. Proven track record of goal achievement and operational excellence. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Aiming to apply these skills to drive success within an organization.

Work History

Manager/Owner

Sweet Water River Farms
  • Oversee the day to day operation of the property
  • Key responsibilities include coordinating seasonal labor, maintaining equipment, as well as maintaining the overall health of the property

Manager

Hiawatha's Restaurant
  • Dedicated and results-driven Restaurant Manager with a proven track record of successfully overseeing all aspects of restaurant operations
  • Adept at managing staff, ensuring exceptional customer service, controlling inventory, and achieving financial targets
  • Strong leadership and organizational skills with a commitment to maintaining a clean and safe dining environment.

Manager

First Nations Medicinal
  • Managed inventory, staff, and customer service, oversaw security and financial operations, fostered vendor relations and executed marketing strategies, maintained accurate records and safety protocols, stayed informed about industry trends and products, effectively resolved operational challenges and customer issues.

Manager

Creator's Choice
  • Enforced company policies, oversaw staff compliance, managed inventory, provided exceptional customer service, controlled financial operations, built supplier relationships, executed marketing initiatives, maintained accurate records, ensured safety compliance, tracked industry trends, and adeptly resolved operational challenges and customer issues.

Manager

Pesto’s Restaurant
  • Assisted head chef, managed kitchen operations, supervised culinary staff, maintained food quality, upheld kitchen hygiene, collaborated in menu development, facilitated prep and service, ensured kitchen efficiency, managed inventory, and coordinated with suppliers to maintain ingredient quality and availability.

Call Centre Manager

Topper's Pizza
  • Oversaw call center operations, managed staff, ensured excellent customer service, maintained order accuracy, optimized delivery logistics, implemented call center policies, monitored call center metrics, and facilitated training and development.

Education

Culinary Skills/Culinary Management Chef Training -

Sault College

Indigenous Environmental Program -

Trent University

Mining Technician -

Cambrian College

Skills

  • Management: Leadership, Team Building, Strategic Planning, Decision Making, Problem Solving, Communication, Conflict Resolution, Time Management, Project Management, Delegation, Performance Evaluation, Budgeting and Financial Management, Coaching and Mentoring, Employee Development, Goal Setting and Achievement, Risk Management, Negotiation, Adaptability, Resource Allocation, Data Analysis, Cross-functional Collaboration, Quality Control, Process Improvement, Customer Relationship Management, Conflict Management, Innovation, Vendor and Supplier Management, Stakeholder Engagement, KPI Tracking and Analysis, Regulatory Compliance, Crisis Management, Team Motivation, Performance Metrics, Employee Relations, Time and Task Management, Market Research, Team Training and Development, Succession Planning, Sustainability and Environmental Management
  • Staff Leadership: Effectively led and motivated a team of staff members, resulting in improved productivity and service quality
  • Customer Service Excellence: Maintained a high standard of customer service, resulting in consistently positive reviews and repeat business
  • Financial Management: Successfully managed budgeting, cost control, and revenue generation, achieving and surpassing financial goals
  • Inventory Control: Implemented efficient inventory management strategies, reducing waste and optimizing supply levels
  • Training and Development: Conducted staff training programs to enhance service quality and ensure a skilled and motivated workforce
  • Cleanliness and Safety: Maintained a spotless and safe restaurant environment, consistently meeting health and safety standards
  • Marketing and Promotion: Contributed to marketing efforts, resulting in increased brand awareness and customer engagement
  • Goal Achievement: Consistently met and exceeded revenue and profitability targets
  • Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public
  • Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
  • General labor: Loading, Hauling, Cleaning, Carpentry (basic), Shipping and Receiving, Inventory, warehouse, maintenance, general repair, renovations, installation
  • Small Equipment: General Maintenance and repair of small equipment
  • Landscaping: Manicuring grounds, installing stone tile, trimming, Clearing Land
  • Cashiering: Hands-on experience in accepting payments from customers and giving change and receipts, highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy, proven record of using the right process for cash, credit cards, or other types of payment, In-depth knowledge of handling returns and exchanges of goods, counting the money in register at the beginning and end of shift
  • Auditing: experienced in managing a budget, inventory, account management, bill payment and delivery and invoices
  • Computer/Technical Skills: Arts and graphics, presentation, spreadsheet, word processing, operating systems
  • Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
  • Research and Planning: forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situations

Licenses Certificates

  • WHMIS: workplace hazardous material identification system
  • NORCAT: general Safety
  • Customer Service Training: Casino Rama
  • WHMIS, Cambrian College, Sudbury, Ontario
  • Wilderness Advanced First Aid, Wilderness Medical Associates, Toronto, Ontario
  • Smart Serve Certificate, Smart Serve Ontario, Sault Ste Marie, Ontario

Timeline

Manager/Owner

Sweet Water River Farms

Manager

Hiawatha's Restaurant

Manager

First Nations Medicinal

Manager

Creator's Choice

Manager

Pesto’s Restaurant

Call Centre Manager

Topper's Pizza

Culinary Skills/Culinary Management Chef Training -

Sault College

Indigenous Environmental Program -

Trent University

Mining Technician -

Cambrian College

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Brady Plante