Sabrina Helmer
Cornwall
Summary
Dynamic Assistant Manager at Tim Hortons with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and conflict resolution, I foster a collaborative environment that drives repeat business and supports staff development. Committed to operational excellence and enforcing policies with fairness.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tim Hortons
04.2019 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Personal Support Worker -
St. Lawrence College
Cornwall, ON08.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Policy enforcement
Languages
English
Professional Working
Timeline
Assistant Manager
Tim Hortons
04.2019 - 04.2025
Personal Support Worker -
St. Lawrence College
Similar Profiles
Rose Ann GonzagaRose Ann Gonzaga
Food Service Supervisor at Tim HortonsFood Service Supervisor at Tim Hortons
Zoe SullivanZoe Sullivan
Counter Staff Member at Tim HortonsCounter Staff Member at Tim Hortons
SHREYAS PATELSHREYAS PATEL
Assistant Manager / Baker at Tim HortonsAssistant Manager / Baker at Tim Hortons
Stacey Assiniwe-ManitowabiStacey Assiniwe-Manitowabi
Supervisor at Tim HortonsSupervisor at Tim Hortons
Suzanne GallantSuzanne Gallant
Customer Service Representative at UltramarCustomer Service Representative at Ultramar