Sabrina Colella
Woodbridge,Ontario
Summary
Knowledgeable travel management professional with good document management, problem-solving and organizational skills developed over 20+ years in the Travel and Tourism field. Adept at coordinating both domestic and international vacation packages. Goal-oriented Groups Coordinator successful at operating in fast-paced, high-volume environments to handle the needs of more than 1000-1500 monthly travelers. Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality.
Overview
8
8
years of professional experience
Work History
Group Sales Coordinator
Sunwing Travel Group Inc
Etobicoke, ON
08.2014 - Current
- • Process new quotes on a wholesale level for large groups and destination weddings
• Answering the phone queue in a timely manner (70 calls/day on average)
• Book and maintain anywhere from 150-300 different groups at a time
• Manage different key accounts to maintain and ensure repeat business and grow additional relationships with a variety of agents
• Main point of contact for these large groups
• Develop spreadsheets & reports to maintain accuracy for reconciliation purposes.
• General booking of group files (issuing contracts/invoices, applying payments and overall maintenance)
• Creative & strategic thinking when quotes require intervention.
• Prioritize quotes to maximize conversion.
• Confident and effective selling skills (Upsell/Cross-sell)
• Effective revenue management skills
• Maintain product knowledge and participate in ongoing training
• Highly organized with superb attention to detail
Customer Service Sales Representative
JMC Design LTD
Vaughan, ON
- After completing sales, I followed up with customers to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Prepared and deliver customer sales quotes.
- Trained and mentored new sales representatives.
- Made an average of 50 outbound and inbound calls per day.
- Attained $1500-2000 in sales targets on monthly basis.
- Followed up with customers to solicit further sales.
Education
Travel and Tourism Diploma - Travel And Tourism
Skills
- Customer Relationship Management
- Salesforce Software, Sabre, Soft Voyage, TTS reservation systems
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Promoting Brand and Company Identity
- Solving Customer Concerns
- Proactive Self-Starter
- Critical Thinking
- Work Planning and Prioritization
- Time Management
Certifications
- Tico Certified
Timeline
Group Sales Coordinator - Sunwing Travel Group Inc
08.2014 - Current
Customer Service Sales Representative - JMC Design LTD
Toronto School of Business - Travel and Tourism Diploma, Travel And Tourism
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