SABRENA DE WIT COOPER
Ladysmith
Summary
Reliable team member with years of experience with face-to-face customer service. I have effective communication skills and can work individually as well as in a team. Strong ability for problem solving. I am a quick learner, with a can-do attitude. Dedicated employee bringing an energetic and enthusiastic approach to any opportunity. Hands-on attitude toward crafting quality experiences for those around me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coffee Barista/ Café Attendant
Rise and Grind Cafe and Eatery
09.2021 - Current
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Kept product inventory stocked during times of customer congestion and high demand
Day Camp Leader
Tillicum Lelum Aboriginal Friendship Centre
06.2022 - 08.2022
- Complied with all safety rules to minimize incidents and accidents
- Worked collaboratively with other staff to plan and carry out activities for camp participants
- Engaged children in interactive activities, including organized arts and crafts, sports activities, and field trips
- Worked with children and created relationships with them that made them feel safe
- Aided in other organization activities when needed such as outreach programs
Cashier/Clerk
Ladysmith Health Food Store
05.2021 - 08.2021
- Operated the cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Efficiently processed cash, credit, debit and voucher program payments for customers
- Aided customers with inquiries and educated them on products
Cashier/ Delivery Organizer
49th Parallel Grocery
05.2019 - 05.2021
- Operated the cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Properly verified customer identification for alcohol or tobacco purchases
- Resolved issues with cash registers, card scanners and printers
- Received and filled grocery orders for delivery and pick up programs, as well as packing and processing payments
Front End Representative
Ladysmith Home Hardware
10.2017 - 01.2019
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Monitored sales events, added new merchandise and rang up purchases
- Learned roles of other departments to provide coverage and keep store operational
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Inspected items for damage and obtained replacements for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
Day Camp Leader
YOPI
07.2018 - 08.2018
- Complied with all safety rules to minimize incidents and accidents
- Worked creatively with other staff to develop and carry out new themes and events for camp participants
- Engaged children in interactive activities, including organized arts and crafts, sports activities and field trips
- Worked with children and created relationships with them that made them feel safe
- Aided Co-Workers in activities and brought my knowledge and abilities to create a interactive environment
Education
No Degree - Pre-Social Work
University of Victoria
Victoria, BCHigh School Diploma -
Ladysmith Secondary
Ladysmith, BC06.2020
Skills
- Strong ability to work with team or independently
- Issue resolution
- Multitasking
- Excellent communication
- Strong Computer Skills
- Safety compliance
- Conflict resolution with both clients and coworkers
- Problem Solving in High Stress Situations
- Coordinating Orders, and following procedures
Certification
- Emergency First Aid CPR/AED Level C (Valid Until July 2025)
- Food Safe Level 1
Timeline
Day Camp Leader
Tillicum Lelum Aboriginal Friendship Centre
06.2022 - 08.2022
Coffee Barista/ Café Attendant
Rise and Grind Cafe and Eatery
09.2021 - Current
Cashier/Clerk
Ladysmith Health Food Store
05.2021 - 08.2021
Cashier/ Delivery Organizer
49th Parallel Grocery
05.2019 - 05.2021
Day Camp Leader
YOPI
07.2018 - 08.2018
Front End Representative
Ladysmith Home Hardware
10.2017 - 01.2019
High School Diploma -
Ladysmith Secondary
No Degree - Pre-Social Work
University of Victoria
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