Summary
Work History
Education
Skills
Work Availability
Timeline
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ELISA ANZURES

ELISA ANZURES

Lawyer and Barista and Server
Calgary,Alberta

Summary

I'm a lawyer with more than 15 years of experience in government public service resolving complex customer inquiries.

Passionate about building strong customer relationships, driving brand loyalty, and increasing customer.

Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces.

Motivated Service Worker with social skills, communication abilities and customer service background.

Pursues every opportunity to support team members and proactively address issues.

Work History

Coffee Barista and Server

Queens Breakfast Cocktails
12.2022 - Current
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prioritized drink requests while managing interruptions.

Director of the Transparency Department

Secretary of Public Education of the State
07.2017 - 09.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided attention and service to the public about their requests for information.
  • I organized meeting with the staff in my charge to indicate their functions.
  • Received the citizens to solve their doubts and requests. I also processed their complaints and reports.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Assistant Director

Secretary of Control and Audit
01.2016 - 03.2018
  • Worked closely with manager to provide effective assistance for specific aspects of government operation.
  • Worked with team leaders to arrange schedules based on government requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Assisted senior leadership in managing all aspects of operations.
  • Attended and received administrative staff and the general public to resolve doubts about labor issues or conflicts.

Legal Assistant

Department of Attention to Contractors of the SCA
08.2015 - 03.2017


  • Handled office scheduling and made notes for deadlines and other important dates.
  • Attended and received the entrepreneurs to review the documents corresponding to their registration in the list of contractors.
  • Received company owners and people from the general public to solve doubts, conflicts, and follow-ups on their legal processes.

Education

Lawyer Degree, Speciality in Government Management

Escuela Libre De Derecho De Puebla A.C
Mexico, Puebla
08.2005

Skills

  • Learned personnel management skills, and the ability to listen carefully to clients' needs and to follow up on the supervisor's instructions
  • Enthusiastic, friendly and detail oriented person
  • Work multitasking in an organized manner as a team player or independently to solve problems
  • Customer service experience and a great capacity for communication and empathy
  • Learned stress and time management
  • Ability to remain calm in stressful situations and work well under pressure
  • Clean person with maid abilities such as keeping workplaces clean, disinfected and organized
  • Ability to remain calm in stressful situations and work well under pressure
  • Clean person with maid abilities such as keeping workplaces clean, disinfected and organized

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Coffee Barista and Server

Queens Breakfast Cocktails
12.2022 - Current

Director of the Transparency Department

Secretary of Public Education of the State
07.2017 - 09.2019

Assistant Director

Secretary of Control and Audit
01.2016 - 03.2018

Legal Assistant

Department of Attention to Contractors of the SCA
08.2015 - 03.2017

Lawyer Degree, Speciality in Government Management

Escuela Libre De Derecho De Puebla A.C

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ELISA ANZURESLawyer and Barista and Server