Conflict resolution with customers in person and over the telephone
Cosmetic Manager
Rexall
04.2018 - 09.2019
Trained key holder for a year.
Executed planograms
Inventory control and replenishment
Exceptional customer service
Recommending beauty products and specialty products
Increased sales
Opened and closed the store
Performed administrative duties
Cash reconciliation, deposits, and daily task delegations.
Front End Supervisor
Party City Corporation
11.2016 - 04.2018
Cashier, merchandiser, store pogger, and front end coordinator
Open cashes, reconciled cash drawers, prepared deposits, printed and executed planograms
Trained cashiers on POS system and coordinated the front store
Associate
PetSmart
04.2016 - 11.2016
Cashier, animal care associate and merchandiser
Educating pet parents on animal behaviour, nutrition and animal husbandry
After as only 3 weeks, I began training all new cashiers
Reline Cosmetics Merchandiser
Match Marketing Group
01.2016 - 04.2016
Responsibilities
Relined cosmetic products
Learned quickly
Ability to adapt to changing situations
Merchandising, crital thinking, time management
Associate and Health and Safety Officer
Dollarama
03.2013 - 09.2015
Stocking designated aisle
Cashier, counting end of day deposits
Customer service and merchandising duties.
Lunch Time Supervisor
Valley View Public School
10.2005 - 05.2008
I was a lunch supervisor at Redwood Acres Public School, spring 2005. My duty was to supervise a kindergarten class during their lunch period. I then moved to Valley View where my duties were the same
Head cashier assistant, cashier, and merchandiser
Shopper’s Drug Mart
05.2007 - 01.2008
Stocking shelves
Merchandising responsibilities. I assisted
Handled cash
Trained new cashiers, and cashed out other cash trays
Computer balancing our end of shifts. Started learning administrative duties
Associate
Pet Valu
10.2005 - 09.2006
Responsibilities
Re-facing and re-stocking inventory
Opening and closing dutie
Float counting, computer balancing for the day’s sales
Time management
Working in a fast paced environment
Critical thinking, interpersonal skills, and other general retail skills.
Veterinary Assistant, Receptionist, lab testing for urine and blood testing, and Kennel Staff
Lasalle Animal Clinic
09.1995 - 01.1997
Assisted the veterinarians, monitoring animals during surgery, x-ray technician, blood and urine laboratory testing, supervising and teaching co-op students, and animal restraining.
Clerical and administrative duties
Education
Diploma - Animal Care Aide/ Veterinary Assistant
Ontario Business College
Greater Sudbury, ON
01.1995
Bachelor of Arts - English
Laurentian University
Greater Sudbury, ON
01.1994
Skills
Customer service
Team leadership
Time management
Verbal and written communication
Staff training and development
Goal setting
Documentation and reporting
Operations management
Shift scheduling
Conflict resolution
Sales management
Key performance indicators
Employee onboarding
Inventory management
Teamwork and collaboration
Computer skills
Effective communication
Schedule management
Languages
English
Advanced (C1)
Timeline
Manager
Modern Beauty Supplies Inc
07.2023 - Current
Store Manager
Cosmoprof
09.2019 - 07.2023
Cosmetic Manager
Rexall
04.2018 - 09.2019
Front End Supervisor
Party City Corporation
11.2016 - 04.2018
Associate
PetSmart
04.2016 - 11.2016
Reline Cosmetics Merchandiser
Match Marketing Group
01.2016 - 04.2016
Associate and Health and Safety Officer
Dollarama
03.2013 - 09.2015
Head cashier assistant, cashier, and merchandiser
Shopper’s Drug Mart
05.2007 - 01.2008
Lunch Time Supervisor
Valley View Public School
10.2005 - 05.2008
Associate
Pet Valu
10.2005 - 09.2006
Veterinary Assistant, Receptionist, lab testing for urine and blood testing, and Kennel Staff