Sabija Bino
25 Elvaston Drive North York,Canada
Summary
Results-driven Civil Engineer with over 4 years of experience in construction administration, customer service, and logistics. I have strategically upskilled my knowledge with a diploma in Construction Project Management and Supply Chain Management from Canadore College and Fleming College, Canada. This unique combination of practical experience and comprehensive education positions me as a versatile professional capable of delivering impactful results in complex engineering environments.
Overview
7
7
years of professional experience
Work History
Security Guard (Part -Time )
Securitas
08.2023 - Current
- Surveillance & Monitoring:
- Access Control & Checkpoints
- Incident Response & Reporting
- Customer Service & Assistance
- Emergency Preparedness & Safety
Crew Member – Drive-Thru Operator,(Part-Time )
McDonald's
01.2023 - Current
- Operated the drive-thru window efficiently
- Ensuring that orders were correct and delivered promptly.
- Ensuring fast, accurate, and friendly service for customers, contributing to an overall positive experience.
- Promoted upsell opportunities, contributing to increased sales.
Customer Service and Operations Analyst
Wipro Technologies,Client -RAK Bank UAE
01.2022 - 12.2022
- Delivered exceptional customer service, resolving inquiries, and providing accurate banking information
- Promoted and cross-sold banking products based on customer needs
- Resolved complaints and ensured customer satisfaction while maintaining a positive image
- Educated clients on digital banking tools to enhance their experience
- Ensured confidentiality and compliance with privacy laws
- Monitored account activity for fraud detection and security compliance.
Documentation Staff (Internship)
Paul Abro Shipping Company
04.2021 - 08.2021
- Company Overview: Kochi Port
- Generated IGM, (Import General Manifest)
- Managed and prepared shipping documents
- Coordinated with carriers, customers, and customs authorities
- Verified shipment details, including cargo descriptions, weights, and destination
- Assisted in preparation of freight forwarding documents, including insurance and shipping permits
- Kochi Port
Customer Service Representative
Speridian Technologies
01.2020 - 12.2020
- Company Overview: US Insurance Company
- Provided exceptional customer service through email, phone, and in-person interactions
- Assisted in logistics and sourcing competitive rates for freight and material handling
- Supported the Sales Manager in administrative tasks and coordinating sales goals
- Ensured timely and accurate delivery of products, meeting customer requirements
- US Insurance Company
Project Coordinator
Sadananda Construction
04.2018 - 01.2020
- Oversee and manage day-to-day operations for residential properties
- Conduct regular inspections of vacant units, electrical rooms, common areas, and ensure compliance with safety regulations
- Coordinate maintenance work, repair quotes, and ensure the timely completion
- Manage pest control concerns, working directly with pest control companies and tenants to address issues
- Enforce fire and safety inspection requirements, ensuring the property meets safety regulations
Education
Graduate Diploma - Supply Chain Management
Fleming College
Toronto01.2024
Graduate Diploma - Construction Project Management
Canadore College
North Bay01.2023
Bachelor of Civil Engineering -
Sivaji college OF engineering & Technology
01.2018
Skills
- MS Excel
- MS Word
- MS Outlook
- Interpersonal communication
- Customer service
- Auto CAD
References
Midhun Kumar Pattalath
Timeline
Security Guard (Part -Time )
Securitas
08.2023 - Current
Crew Member – Drive-Thru Operator,(Part-Time )
McDonald's
01.2023 - Current
Customer Service and Operations Analyst
Wipro Technologies,Client -RAK Bank UAE
01.2022 - 12.2022
Documentation Staff (Internship)
Paul Abro Shipping Company
04.2021 - 08.2021
Customer Service Representative
Speridian Technologies
01.2020 - 12.2020
Project Coordinator
Sadananda Construction
04.2018 - 01.2020
Graduate Diploma - Supply Chain Management
Fleming College
Graduate Diploma - Construction Project Management
Canadore College
Bachelor of Civil Engineering -
Sivaji college OF engineering & Technology
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