Ionna Kellya Kirezi
Toronto,ON
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Coordinator, Part Time
Day and Ross
05.2023 - 03.2024
- Coordinated carrier bookings and followed throughout the customers with their availability
- Escalated issues according to established procedures in a timely, accurate, and appropriate manner
- Worked with analysts, dispatch, managers, and customers to resolve issues quickly and efficiently
- Performed daily office reports by using AS400, Microsoft Excel, Word, PowerPoint, and Outlook
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Barista/Head Cashier, Part Time
2 Shots Tea House
06.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer service representative
MTN Rwanda
04.2022 - 04.2023
- Provide advice to clients regarding how they can manage their bundles of airtime
- Verifying client's information to ensure we have the right information on file
- Provide new phone numbers to new clients
- Setting new accounts for receiving and transferring money using MOMO service app
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business Administration - Business Administration
Evergreen College
10.2024
GCSE -
Blue Lakes International School
05.2022
Skills
- MS Word
- MS PowerPoint
- MS Outlook
- MS Excel
- Excellent team player
- Excellent High-volume call environments
- Excellent Problem solving strength
- Excellent interpersonal skills
- Attention to Detail
- Time Management
- Decision-Making
- File Organization
- Document Management
- Calendar Management
- Appointment Scheduling
- Event Planning
- Multitasking and Organization
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Barista Certification
Timeline
Administrative Coordinator, Part Time
Day and Ross
05.2023 - 03.2024
Customer service representative
MTN Rwanda
04.2022 - 04.2023
Barista/Head Cashier, Part Time
2 Shots Tea House
06.2021 - 04.2023
Business Administration - Business Administration
Evergreen College
GCSE -
Blue Lakes International School
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