Sabiha Monika
Victoria,BC
Overview
5
5
years of professional experience
Work History
Customer Service Representative
home deopt
Victoria, British Columbia
03.2024 - Current
- Utilized internal dashboards and systems to monitor operations, track performance, and support daily decision-making
- Resolved critical customer issues, including complex order and Home Depot credit card concerns, ensuring high customer satisfaction and brand integrity
- Assisted customers with Home Depot consumer credit card inquiries and successfully resolved complicated account-related issues
- Promoted and increased credit card applications by effectively communicating benefits and encouraging customer sign-ups
- Coordinated with vendors to manage orders, resolve supply issues, and maintain smooth operational workflow
- Managed high customer volumes in a fast-paced environment while maintaining accuracy, professionalism, and service standards
- Demonstrated strong problem-solving skills by handling daily operational challenges independently and effectively
- Adapted quickly to new systems and technologies, showing strong computer proficiency and ability to learn evolving tools
- Collaborated with team members to achieve daily sales and service goals while contributing to overall operational efficiency
- Trained and supported new hires, helping them quickly adapt to processes and workplace expectations
- Assisted customers with product selection and inquiries, enhancing overall customer satisfaction
Seafood Clerk
thrifty food
Victoria, British Columbia
04.2023 - 12.2024
- Provided excellent customer service by assisting with product and membership inquiries
- Handled customer feedback, concerns, and general inquiries professionally
- Processed transactions, returns, and payments accurately in line with company policies
- Managed retail store pick-ups (RSPU), including receiving goods and assisting customer pickups
- Performed specialized transactions such as special orders, sign-ups, and ticket sales
- Maintained organized customer hold areas and ensured timely processing of items
- Resolved customer issues efficiently while upholding service standards
- Followed company policies for damaged goods, repairs, and proper documentation
Retail Sales Associate
monbile Q
Victoria, British Columbia
10.2023 - 12.2023
- Facilitated efficient transactions while delivering exceptional customer service.
- Monitored sales floor to assist customers and ensure merchandise availability.
- Highlighted special offers and discounts to drive additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Customer Service Manager
Moves Education
Dhaka Bangladesh
01.2021 - 02.2022
- Managed customer inquiries across various communication channels to enhance response efficiency.
- Developed comprehensive training programs for new customer service representatives.
- Monitored staff performance to ensure compliance with established customer service standards.
- Collaborated with senior management to design strategies that improved service quality.
Education
Business Administration Diploma -
University of Victoria
Victoria01-2026
BBA - Marketing
North South University
Bangladesh01-2021
Skills
- Team Leadership & Staff Training
- Customer Service Excellence & Relationship Management
- Conflict Resolution & Problem Solving
- Ability to Work Under Pressure in Fast-Paced Environments
- Independent Work & Self-Management
- Team Collaboration & Adaptability
- Vendor Coordination & Order Management
- Sales Support & Credit Card Promotion
- Operational Support & Daily Decision-Making
- Time Management & Multitasking
- Strong Communication & Interpersonal Skills
- Computer Proficiency (POS Systems, Dashboards, Microsoft Office)
- Adaptability to New Systems & Technologies
Timeline
Customer Service Representative
home deopt
03.2024 - Current
Retail Sales Associate
monbile Q
10.2023 - 12.2023
Seafood Clerk
thrifty food
04.2023 - 12.2024
Customer Service Manager
Moves Education
01.2021 - 02.2022
Business Administration Diploma -
University of Victoria
BBA - Marketing
North South University