Pouya Arshadi
Newmarket,Canada
Summary
Customer service professional with extensive experience at Enterprise Rent-a-Car, specializing in conflict resolution and upselling. Proven ability to manage reservations effectively while enhancing customer satisfaction. Strong interpersonal skills utilized to build relationships and drive revenue growth. Dedicated to maintaining safety compliance and operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-a-Car
04.2021 - Current
- Delivered prompt and empathetic service, resolving customer concerns and ensuring satisfaction.
- Managed reservations and pre-arrival preparations to ensure smooth rental experiences.
- Promoted additional products and upgrades to increase branch revenue.
- Coordinated with auto body shops and dealerships to streamline service.
- Oversaw shuttle service operations to ensure timely customer transportation.
- Maintained the “Clean Car Policy” by ensuring vehicles met company cleanliness standards.
Customer Service Representative
Discount Car & Truck Rentals
11.2019 - 04.2021
- Managed vehicle reservations and maintained an accurate rental schedule.
- Delivered in-person and over-the-phone customer service, ensuring clients’ needs were met efficiently.
- Ensured vehicle cleanliness and safety before rental.
- Provided customers with tailored rental options and upsells.
- Conducted daily inspections to document and prevent vehicle damage.
Assistant Manager
No Frills
09.2011 - 06.2018
- Directed store operations, improving team performance and meeting sales goals.
- Oversaw customer service quality and ensured compliance with Loblaws standards.
- Hired, trained, and coached staff, fostering a collaborative and productive work environment.
- Managed scheduling, product presentation, and inventory control.
- Reduced inventory shrink and improved store audit results.
- Supervised daily opening and closing operations.
Education
High School Diploma -
Alexander Mackenzie High School
Richmond Hill, ON01.2010
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Reservation & Inventory Management
- Team Leadership & Staff Training
- Sales Support & Upselling
- Strong Interpersonal & Communication Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Organization & Time Management
- Knowledge of Hazardous Materials Handling
- Import & Export Documentation
- Cleanliness & Safety Compliance
- Data Entry & Documentation
Timeline
Customer Service Representative
Enterprise Rent-a-Car
04.2021 - Current
Customer Service Representative
Discount Car & Truck Rentals
11.2019 - 04.2021
Assistant Manager
No Frills
09.2011 - 06.2018
High School Diploma -
Alexander Mackenzie High School
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