Sabahat Javed
Gatineau,QC
Summary
Experienced with managing passenger needs and airport operations efficiently. Utilizes strong communication and problem-solving abilities to enhance customer experience and operational flow. Knowledge of safety protocols and customer service principles ensures smooth and secure airport operations.
Overview
2026
2026
years of professional experience
4
4
Certificates
4
4
Languages
Work History
Student Law Clerk
Armoured Suites Criminal Defense Lawyers
- Drafted memoranda, motions, and briefs for multiple legal issues, resulting in effective client representation.
- Managed client files efficiently, ensuring timely access to necessary information for the legal team.
- Maintained a high degree of confidentiality and discretion when dealing with sensitive client information, ensuring the protection of attorney-client privilege.
Cashier
Mexi Grocery Store
09.2022 - 01.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer service agent
Air Transat, Air France, and United Airlines- Ottawa International Airport
01.2024 - 12.2025
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Education
High School -
Hull Adult Education Center
Law Clerk Diploma - Law Clerk
Willis College
Ottawa12-2025
Skills
Legal research and document preparation
Client communication and conflict resolution
Bilingual: English and French
Customer service
Case management
Outstanding communication skills
Active listening
Check-in procedures mastery
Gate assignment coordination
Telephone reception
Certification
CPR
Timeline
Customer service agent
Air Transat, Air France, and United Airlines- Ottawa International Airport
01.2024 - 12.2025
Cashier
Mexi Grocery Store
09.2022 - 01.2023
Student Law Clerk
Armoured Suites Criminal Defense Lawyers
High School -
Hull Adult Education Center
Law Clerk Diploma - Law Clerk
Willis College
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working