PAVNEET MUNDI
Caledon,ON
Summary
A skilled professional, looking to obtain a position where I can be a part of a collaborative team. I have 5+ years of experience in customer service roles. I can understand customer needs and advise on best solutions while providing excellent customer service. I am passionate about creating and maintaining long term relationships while being a team player. I can work in a fast-paced environment and pay attention to detail and adapt well to changes and open to new learnings and partnerships.
Overview
7
7
years of professional experience
Work History
Student Law Clerk
Provident Law LLP
01.2024 - Current
- Managed administrative duties such as filing documents, scheduling meetings, and tracking case statuses
- Interviewed and communicated with clients via phone or email
- Edited and proofread legal documents to verify accuracy.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
- Expedited case resolution by conducting comprehensive legal research on various topics related to ongoing matters.
Administrative Assistant
Brampton Crematorium & Visitation Centre
09.2021 - 11.2023
- Managed families and friends of loved ones who passed away and need to make funeral arrangements
- First line of response for families dealing with death
- Understand family needs with the right questions while being sensitive to a difficult time for the family (customer) and connecting to them on a personal level to make sure families are at ease and as comfortable as they can be
- Handle each situation and family with care and sensitivity while providing excellent customer service
- This included discussing and handling payment, family specific wishes, cultural/religious inclusivity
- Ensure all legal paperwork is filled out with high degree of accuracy to protect the funeral home and families
- Handled highly confidential information such as medical records, police records, family wishes and financial transactions
- Handled with care while following all ethical and legal requirements.
Cashier Team Lead
Tommy Hilfiger
03.2017 - 08.2021
- Handled large cash payments /card payments and ensured register was balanced at the end of the day
- Maintained a high level of customer service to each client to ensure a long-lasting relationship
- Handled inventory levels, and ensured reorders were done accurately.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Applied Science - Law Studies
08.2024
Associate of Applied Science - Legal Administrative Assistance
06.2020
Ontario Secondary School Diploma -
06.2017
Skills
- File Organization
- Legal Research
- Administrative tasks
- Office Administration
- Organization
- Legal Documentation
- Team Leadership
- Customer Service
- Cash Handling
- Data Entry
- Scheduling
- Court Document Filing
- Teamwork and Collaboration
Volunteer Experience
Progressive Conservative Party of Ontario (PC) – Provincial Elections, Nomination of the PC candidate, 05/01/18, 06/01/18
May 2018 Progressive Conservative Party of Ontario (PC) – Provincial Elections
Registered voters by checking valid ID and handling voter ballots
Canvassing door-to-door in targeted polls
Extracurricular Activities
Freelance Makeup & Hair Services, 01/01/18, Present
Business Owner: House of Heera, 06/15/2024 - Present
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Student Law Clerk - Provident Law LLP
01.2024 - Current
Administrative Assistant - Brampton Crematorium & Visitation Centre
09.2021 - 11.2023
Cashier Team Lead - Tommy Hilfiger
03.2017 - 08.2021
Canadian Business College - Associate of Applied Science, Law Studies
Centennial College of Applied Arts And Technology - Associate of Applied Science, Legal Administrative Assistance
North Park Secondary School - Ontario Secondary School Diploma,
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