Saba Fattahi
QC
Overview
14
14
years of professional experience
Work History
Service Engineer, General Aviation
Pratt & Whitney Canada
Longueuil, QC
08.2022 - 01.2025
- Supported the front-line team as a subject matter expert, and provided product knowledge to field communities by participating in conferences and customer-dedicated technical reviews.
- Collaborated with engineering to perform root cause analysis on reported field issues.
- Led Customer Service Program activities for the General Aviation Program.
- Managed commercial and warranty programs.
- Managed in-service product campaigns.
- Liaised and coordinated maintenance actions with OEMs and/or service centers.
- Managed field issues and collaborated with other teams through reliability and screen team meetings.
- Developed strategies for engine operating cost optimization.
Customer Manager, Helicopters Programs
Pratt & Whitney Canada
Longueuil, QC
09.2021 - 07.2022
- Managed strategic customer accounts and relationships, driving exceptional satisfaction levels.
- Conducted contract, licensing, and warranty administration activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.
- Acted as the single point of account management for all aspects of the relationship with P&WC.
- Collaborated with Field Service Manager (FSM) Network, Customer First Centre (Technical Help Desk) and operators in order to represent the customer's voice during internal meetings.
- Examined estimates of material, equipment, services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
ENGINE DATA DIAGNOSTICS, PROGNOSTICS ENGINEER
Pratt & Whitney Canada
Longueuil, QC
07.2018 - 08.2021
- Troubleshot engine fault codes, exceedances, and events.
- Monitored engine performance and operability health data.
- Communicated the result of technical assessment of engine data with operators and recommended maintenance actions.
- Designed and validated diagnostics, prognostics algorithms specific to each engine health signature in order to maximize engine time on wing.
Research Assistant
Polytechnique Montréal
Montréal, QC
05.2017 - 12.2017
- Computational Fluid Dynamics
- Aerodynamics analysis of flow around 2D airfoils
- Flow simulation using Ansys Fluent
- Heat transfer analysis & Design optimization
Engine Data Analyst
Camp Systems International
Longueuil , QC
07.2011 - 09.2015
- Analyzed engine performance data for P&WC turboshaft, Honeywell TFE731 & HTF7000 turbofan engines.
- Supported both P&WC customer support team and engine operators by providing engine fleet status reports on a daily or monthly basis.
- Proactively guided engine operators with technical questions regarding engine performance data as well as fault codes, exceedances, and events.
- Worked closely with Honeywell performance engineering team and field service representatives to define new engine health indicators.
Education
M.Eng in Mechanical Engineering -
Polytechnique
Montréal, QC12.2017
Skills
- Leadership
- Analytical Thinking and Problem Solving
- Technical Support
- Project Management
- Data Analysis
- Process Improvement
- Troubleshooting Methods
- Excellent Communication
- Customer Service
- Cross-Functional Collaboration
Timeline
Service Engineer, General Aviation
Pratt & Whitney Canada
08.2022 - 01.2025
Customer Manager, Helicopters Programs
Pratt & Whitney Canada
09.2021 - 07.2022
ENGINE DATA DIAGNOSTICS, PROGNOSTICS ENGINEER
Pratt & Whitney Canada
07.2018 - 08.2021
Research Assistant
Polytechnique Montréal
05.2017 - 12.2017
Engine Data Analyst
Camp Systems International
07.2011 - 09.2015
M.Eng in Mechanical Engineering -
Polytechnique
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