Saarthak Walia
Scarborough,ON
Summary
Accomplished Manager with a proven track record at Wendy's, adept in team leadership and operations management. Enhanced customer satisfaction and maximized performance through effective staff management and problem resolution. Skilled in facility protection and CCTV monitoring, demonstrating a keen ability to improve service delivery and profitability by controlling costs.
Overview
3
3
years of professional experience
Work History
Manager
Wendys
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Security Professional
Paragon Security
06.2024 - 01.2025
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Created a secure environment for staff and visitors through meticulous attention to detail in daily duties and adherence to established procedures.
Warehouse Associate
Chocolate Factory
08.2022 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Applied Science - Computer Programming
Seneca College of Applied Arts And Technology
North York, ON12-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Facility protection
- CCTV monitoring
- Self-motivated and disciplined
- Operations management
- Problem resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Security Professional
Paragon Security
06.2024 - 01.2025
Warehouse Associate
Chocolate Factory
08.2022 - 02.2023
Manager
Wendys
05.2022 - Current
Associate of Applied Science - Computer Programming
Seneca College of Applied Arts And Technology
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