Saako Nakano
Toronto,ON
Summary
Organized and dependable candidate successful at troubleshooting and handling customer support quickly. Willingness to manage multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Travel Coordinator
Sunwing Airlines
06.2024 - Current
- Handled emergency situations calmly such last minute schedule changes of crew and flight while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
Travel Agent
ALTOUR Japan
12.2020 - 02.2024
- Managed approximately 30 arrangements for corporate trips including booking flights, hotels, car rentals, and accommodations per day.
- Booked, issued and reissued tickets by using GDS, Sabre.
- Handled difficult situations such as flight delays/cancellations, or hotel overbooking problems.
- Maintained and kept detailed records of all client interactions, including clients' travel preferences, special needs, and any feedback they provide.
- Conducted one-on-one coaching sessions with new employees to develop their skills and knowledge.
Food Service Manager
Sushi Masaki Saito
04.2019 - 08.2020
- Managed 45 reservations via phone calls and emails per day.
- Strengthened relationship with suppliers through effective communication.
- Supervised all employees and participated in cash handling, scheduling, inventory, and merchandising.
Travel Consultant
American Express
05.2018 - 04.2019
- Coordinated 20 trips included transportations and accommodations, restaurants, and land tours per day.
- Managed emergency problems for clients and land operators at destinations through phone calls.
Intern
Total Advantage Travel and Tours
01.2018 - 04.2018
- Filed approximately 300 client data, bookings and reservations on GDS, Sabre.
- Ensured travel brochures and promotional literatures were displayed prominently.
- Attended Destination Showcases to research travel options and present best deals in terms of requirements.
Banquet Server
THE BOULEVARD CLUB
10.2016 - 04.2018
- Adapted respectfully to various type of events, places, staff, and cultures.
- Communicated professionally with all guests as well as co-workers on each event.
Restaurant Hostess and Server
Fin Izakaya
12.2015 - 06.2016
- Organized over 30 reservations and assigned staffs per shift.
- Responsible for resolving guest complaints by providing solution that exceeds their expectation while adhering to restaurant's policies.
- Welcomed every customer and attended them to their seats.
Room In Diner, Restaurant Supervisor
Tokyo Dome Hotel
04.2013 - 01.2015
- Worked together with other departments to provide room services for 1006 rooms.
- Ensured all orders were preparing in timely manner.
- Trained more than 100 new servers according to restaurant's guidelines and policies.
- Communicated well with staff to manage 436 seats and 4 buffet areas.
- Worked as a team and motivated staff during 24 hours shift.
Education
Diploma - Hospitality and Tourism Management
George Brown College
Toronto, ON07.2018
BA - English Literature
Meiji Gakuin University
Tokyo, Japan01.2013
Skills
- Customer Service
- Call Center Operations
- Problem Solving
- Marketing
- Microsoft Office
- Mentoring and training
- Multitasking
- High volume environments
Certification
- Smart serve, Present
- TICO, 11/01/17, Present
Languages
English
Japanese
Timeline
Crew Travel Coordinator
Sunwing Airlines
06.2024 - Current
Travel Agent
ALTOUR Japan
12.2020 - 02.2024
Food Service Manager
Sushi Masaki Saito
04.2019 - 08.2020
Travel Consultant
American Express
05.2018 - 04.2019
Intern
Total Advantage Travel and Tours
01.2018 - 04.2018
Banquet Server
THE BOULEVARD CLUB
10.2016 - 04.2018
Restaurant Hostess and Server
Fin Izakaya
12.2015 - 06.2016
Room In Diner, Restaurant Supervisor
Tokyo Dome Hotel
04.2013 - 01.2015
BA - English Literature
Meiji Gakuin University
Diploma - Hospitality and Tourism Management
George Brown College
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