Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Meera Babooram

Toronto

Summary

CREW TRAVEL CO-ORDINATOR


Resourceful & proactive crew travel coordinator, who is passionate about aviation and all things travel. A driven "go-getter" with an extensive career in hospitality & aviation, with the experience of working closely with passengers from a background of sales, and crew members working closely with the operations department of Sunwing Airlines. A hardworking, dedicated and effective leader who is ecstatically ready to leverage my experiences and drive, to pursue new professional challenges.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Travel Coordinator

Sunwing Airlines
03.2023 - Current
  • Handle emergency situations such as diversions, calmly, while working quickly to find alternative travel arrangements when needed.
  • Manage high-volume workload under tight deadlines while maintaining keen attention to detail in every aspect of the job duties performed.
  • Arrange all hotel accomodations, deadhead flights and ground transportation for operating crew members.
  • Monitor travel arrangements closely, to proactively handle potential disruptions or irrops when necessary.
  • Improve internal processes through the implementation of time-saving tools such as automated booking confirmations.
  • Collaborate with crew scheduling to provide comprehensive solutions for crew members in situations, when they may be "illegal" to operate a pairing they were assigned.
  • Maintain operational proficiency in arranging all travel accommodations (deadheads, hotels & car rentals) for crew members who are scheduled to do SIM & PPC trainings.
  • Responsible for shift briefings & documenting shift summary reports, listing all occurrences that took place throughout the shift, that affected operations.

GROUP COORDINATOR

AIR CANADA VACATIONS
06.2022 - 02.2023
  • Created vacation package quotes for travel agents and made reservations for wedding & leisure groups.
  • Liaised with head departments to make sure booking details matched what travel agents need for their clients.
  • Ensured evolving needs are addressed/communicated and deadlines were attained during the process, from initial quote to final booking, including payment process to payables and receivables.
  • Communicated schedule changes to our clients: Advise our clients of any air and or land modification affecting their bookings.
  • Prepared and sent group agreements & contracts to travel agencies.
  • Promoted the services of Air Canada Vacations to travel agencies.
  • Managed all group pre-registration files once product has been built in the system.
  • Took call from agents and other departments concerning general information and payments.
  • Managed all group files from reservation date to departure.

Education

COLLEGE DIPLOMA (WITH HONOURS) IN TRAVEL AND TOURISM MANAGEMENT -

SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
North York, ON
01.2022

HIGH SCHOOL DIPLOMA -

CHINGUACOUSY SECONDARY SCHOOL
Brampton, Ontario
01.2019

HIGH SCHOOL DIPLOMA IN BUSINESS AND SCIENCE -

COUVA WEST
Couva, Tabaquite
01.2018

Skills

  • Scheduling and Coordinating
  • Customer Service
  • Relationship-Building
  • Project Management
  • Responsible and Reliable
  • Teamwork and Collaboration
  • Organization and Time management
  • Excellent Verbal and Written Communication

Certification

  • TICO License (Travel Institute of Ontario)
  • CLIA (Cruise Lines International Association)
  • CLIA Luxury Cruise Travel (Selling Cruise)
  • Sabre Central
  • Amadeus Reservation System
  • ECPAT (Preventing & Responding to Human Trafficking)
  • Korea Specialist Certificate
  • Air Canada (Global Sales Certificate)
  • Standard First Aid & CPR

Awards

  • College English Award
  • Honour Roll
  • Principles of Buisness
  • Citizenship Award

References

  • Emmanuel Marildo - Costatt, HR Coordinator, (868) 309-4610, emmanuelmarildo@hotmail.com
  • Assia Derbali - Air Canada Vacations, Program Coordinator/ Trainer, 14384031064, derbali.assia@gmail.com

Timeline

Crew Travel Coordinator

Sunwing Airlines
03.2023 - Current

GROUP COORDINATOR

AIR CANADA VACATIONS
06.2022 - 02.2023

COLLEGE DIPLOMA (WITH HONOURS) IN TRAVEL AND TOURISM MANAGEMENT -

SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY

HIGH SCHOOL DIPLOMA -

CHINGUACOUSY SECONDARY SCHOOL

HIGH SCHOOL DIPLOMA IN BUSINESS AND SCIENCE -

COUVA WEST

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Meera Babooram