Meera Babooram
Toronto
Summary
CREW TRAVEL CO-ORDINATOR
Resourceful & proactive crew travel coordinator, who is passionate about aviation and all things travel. A driven "go-getter" with an extensive career in hospitality & aviation, with the experience of working closely with passengers from a background of sales, and crew members working closely with the operations department of Sunwing Airlines. A hardworking, dedicated and effective leader who is ecstatically ready to leverage my experiences and drive, to pursue new professional challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Travel Coordinator
Sunwing Airlines
03.2023 - Current
- Handle emergency situations such as diversions, calmly, while working quickly to find alternative travel arrangements when needed.
- Manage high-volume workload under tight deadlines while maintaining keen attention to detail in every aspect of the job duties performed.
- Arrange all hotel accomodations, deadhead flights and ground transportation for operating crew members.
- Monitor travel arrangements closely, to proactively handle potential disruptions or irrops when necessary.
- Improve internal processes through the implementation of time-saving tools such as automated booking confirmations.
- Collaborate with crew scheduling to provide comprehensive solutions for crew members in situations, when they may be "illegal" to operate a pairing they were assigned.
- Maintain operational proficiency in arranging all travel accommodations (deadheads, hotels & car rentals) for crew members who are scheduled to do SIM & PPC trainings.
- Responsible for shift briefings & documenting shift summary reports, listing all occurrences that took place throughout the shift, that affected operations.
GROUP COORDINATOR
AIR CANADA VACATIONS
06.2022 - 02.2023
- Created vacation package quotes for travel agents and made reservations for wedding & leisure groups.
- Liaised with head departments to make sure booking details matched what travel agents need for their clients.
- Ensured evolving needs are addressed/communicated and deadlines were attained during the process, from initial quote to final booking, including payment process to payables and receivables.
- Communicated schedule changes to our clients: Advise our clients of any air and or land modification affecting their bookings.
- Prepared and sent group agreements & contracts to travel agencies.
- Promoted the services of Air Canada Vacations to travel agencies.
- Managed all group pre-registration files once product has been built in the system.
- Took call from agents and other departments concerning general information and payments.
- Managed all group files from reservation date to departure.
Education
COLLEGE DIPLOMA (WITH HONOURS) IN TRAVEL AND TOURISM MANAGEMENT -
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
North York, ON01.2022
HIGH SCHOOL DIPLOMA -
CHINGUACOUSY SECONDARY SCHOOL
Brampton, Ontario01.2019
HIGH SCHOOL DIPLOMA IN BUSINESS AND SCIENCE -
COUVA WEST
Couva, Tabaquite01.2018
Skills
- Scheduling and Coordinating
- Customer Service
- Relationship-Building
- Project Management
- Responsible and Reliable
- Teamwork and Collaboration
- Organization and Time management
- Excellent Verbal and Written Communication
Certification
- TICO License (Travel Institute of Ontario)
- CLIA (Cruise Lines International Association)
- CLIA Luxury Cruise Travel (Selling Cruise)
- Sabre Central
- Amadeus Reservation System
- ECPAT (Preventing & Responding to Human Trafficking)
- Korea Specialist Certificate
- Air Canada (Global Sales Certificate)
- Standard First Aid & CPR
Awards
- College English Award
- Honour Roll
- Principles of Buisness
- Citizenship Award
References
- Emmanuel Marildo - Costatt, HR Coordinator, (868) 309-4610, emmanuelmarildo@hotmail.com
- Assia Derbali - Air Canada Vacations, Program Coordinator/ Trainer, 14384031064, derbali.assia@gmail.com
Timeline
Crew Travel Coordinator
Sunwing Airlines
03.2023 - Current
GROUP COORDINATOR
AIR CANADA VACATIONS
06.2022 - 02.2023
COLLEGE DIPLOMA (WITH HONOURS) IN TRAVEL AND TOURISM MANAGEMENT -
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
HIGH SCHOOL DIPLOMA -
CHINGUACOUSY SECONDARY SCHOOL
HIGH SCHOOL DIPLOMA IN BUSINESS AND SCIENCE -
COUVA WEST