Saadya Waheed
Trois-Rivières,QC
Summary
Looking for a role to become an expert in my field and join a dynamic team to improve skills and enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
MEDICAL ASSISTISTANCE
TOURMED INC.
01.2017 - Current
- Handle incoming and outgoing calls of customer inquiries
- Guide clients to medical facilities
- Provide e-mail answers
- Handle customer complaints
- Requires wonderful customer service, excellent knowledge of the products, all in French and English.
SALES REPRESENTATIVE CUSTOMER SERVICES
TOURMED INC.
02.2010 - Current
- Collect all information
- Give answers regarding the policy
- Provide quotes to travelers
- Might require a medical questionnaire
- Might require modifications
- Close sale
- Requires wonderful customer service, excellent knowledge of the insurance policy/coverage and medical field.
- Keep excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new representatives.
CUSTOMER SERVICE REPRESENTATIVE
Telerx
Penticton, BC
01.2006 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
ECOLE SECONDAIRE DE-LA-SALLE
Trois-Rivières, QC06.1999
Skills
- Bilingual - English/French
- Excellent Customer service
- Team work
- Effective Communication Skills
- Telephone Etiquette
- Payment Collection
- Time Management
- Flexibility and adaptability
- Sense of responsibility
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
MEDICAL ASSISTISTANCE
TOURMED INC.
01.2017 - Current
SALES REPRESENTATIVE CUSTOMER SERVICES
TOURMED INC.
02.2010 - Current
CUSTOMER SERVICE REPRESENTATIVE
Telerx
01.2006 - 09.2009
GED -
ECOLE SECONDAIRE DE-LA-SALLE