Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saadya Waheed

Saadya Waheed

Trois-Rivières,QC

Summary

Looking for a role to become an expert in my field and join a dynamic team to improve skills and enhance customer satisfaction.

Overview

18
18
years of professional experience

Work History

MEDICAL ASSISTISTANCE

TOURMED INC.
01.2017 - Current
    • Handle incoming and outgoing calls of customer inquiries
    • Guide clients to medical facilities
    • Provide e-mail answers
    • Handle customer complaints
    • Requires wonderful customer service, excellent knowledge of the products, all in French and English.

SALES REPRESENTATIVE CUSTOMER SERVICES

TOURMED INC.
02.2010 - Current
  • Collect all information
  • Give answers regarding the policy
  • Provide quotes to travelers
  • Might require a medical questionnaire
  • Might require modifications
  • Close sale
  • Requires wonderful customer service, excellent knowledge of the insurance policy/coverage and medical field.
  • Keep excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new representatives.

CUSTOMER SERVICE REPRESENTATIVE

Telerx
01.2006 - 09.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

ECOLE SECONDAIRE DE-LA-SALLE
Trois-Rivières, QC
06.1999

Skills

    • Bilingual - English/French
    • Excellent Customer service
    • Team work
    • Effective Communication Skills
    • Telephone Etiquette
      • Payment Collection
      • Time Management
      • Flexibility and adaptability
      • Sense of responsibility

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

MEDICAL ASSISTISTANCE

TOURMED INC.
01.2017 - Current

SALES REPRESENTATIVE CUSTOMER SERVICES

TOURMED INC.
02.2010 - Current

CUSTOMER SERVICE REPRESENTATIVE

Telerx
01.2006 - 09.2009

GED -

ECOLE SECONDAIRE DE-LA-SALLE

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Saadya Waheed