Tammy Wing
2200 Route 210, St-Isidore-de-Clifton,QC
Summary
Driven and empathetic professional with a track record of enhancing client wellness and engagement through compassionate care and effective communication. Excelled in roles at Chèque Emploi Service and Statistics Canada, demonstrating exceptional interviewing, data collection, and bilingual capabilities. Proven ability to meet deadlines and adapt to diverse client needs, ensuring compliance and high satisfaction levels.
Overview
17
17
years of professional experience
Work History
Aide À Domicile
Chèque Emploi Service
Montréal, QC (Bureau Admin)
03.2021 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Interviewer
Statistics Canada
Montréal, QC (H.O)
09.2007 - 01.2018
- Conducted interviews with participants in the field and by phone.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to my supervisor.
- Increased participant engagement by conducting thorough and personable interviews.
- Developed strong rapport with participants, fostering open communication and trust during interviews.
- Prepared and sent interview request letters to candidates to confirm interview arrangements.
- Prepared coordination of on-site interviews, managing schedule to stay organized.
- Worked closely with my supervisor to ensure compliance with federal regulations and company policies throughout the interviewing process.
Education
General Education - GE And Secretarial Certificate
Alexander Galt Regional High School
Sherbrooke, QC06.1987
Skills
- Compassionate
- Data Entry
- Interviewing Clients
- Data Collection
- Telephone Etiquette
- Customer service and assistance
- Meeting deadlines
- Bilingual in English and French
- Online research
- Inbound and outbound calls
- Empathy Display
- Question Formulation
- Assertiveness
- Open-mindedness
- Client interaction
- Recordkeeping
- Following Direction
- Data Verification
- Problem-Solving
- Detail Oriented
- Customer Service
- Active Listening
- Survey Question Interpretation
- Phone and Email Etiquette
- Flexible Schedule
- Language Fluency in English and French
- Questionnaire Assistance
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Aide À Domicile
Chèque Emploi Service
03.2021 - 05.2024
Interviewer
Statistics Canada
09.2007 - 01.2018
General Education - GE And Secretarial Certificate
Alexander Galt Regional High School