Ryley Davenport
Peterborough
Summary
Dynamic leader with a proven track record at IGM Technology, driving 40% sales growth and establishing a successful Customer Success Department. Expert in customer onboarding and client advocacy, leveraging technical expertise to enhance team performance and deliver exceptional results. Committed to fostering strong relationships and achieving strategic goals.
Overview
8
8
years of professional experience
Work History
Director of Customer Success - West
IGM Technology
07.2024 - Current
- Started a Customer Success Department
- Built relationships with over 200 clients
- Expanded our GRR to record amounts with 11% growth YOY in 6 months of the department creation
- Trained new members
- Created business plans and reviews for clients to ensure success and expansion opportunities
Director of Solution Engineers
IGM Technology
11.2022 - 07.2024
- Drove sales to new heights achieving a 40% growth in my first year followed by 46% the second
- Contributed to 2.3 million in sales on average YOY
- Created customized and in depth product demo's for prospective clients
- Ran regular training sessions with Account Executives and BDR's on how to position our tool for success in the market
- Expanded knowledge to the team on how to do research to win on any prospective accounts to position yourself as an expert
Customer Support Manager
IGM Technology
05.2020 - 09.2021
- Created a support department from scratch
- wrote over 400 pieces of documentation for clients to utilize in a knowledge base
- Wrote a 85 Page Quickstart Guide for new clients to onboard with
- Designed client training program
- Maintained average resolution time of 25 minutes
- Managed average of 50 tickets per day
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Ambassador
Wilfred Laurier University
09.2017 - 04.2020
- Showcased the school and Athletic Program to prospective students
- Represented the University at external and internal events
- Advocate on the school's behalf to highlight benefits and reason's to enroll
- Handled Athlete tours and showcases as captain of my own sports team
Education
Bachelor of Science - Honors Computer Science
Wilfred Laurier
Waterloo, ON04-2020
Skills
- Customer onboarding
- Customer segmentation
- Client advocacy
- Sales enablement
- Problems Solving
- Technical Expertise
- Strong Teamwork
- Familiar with a variety of software platforms such as AWS, Salesforce
- Knowledge of coding and code architecture
- Deep understanding of the SaaS space
Accomplishments
- Achieved efficiency for support by introducing Jira for support tickets.
- Drove the two highest growth years in company history as the Solution Engineer
- Captain of varsity baseball at university
Languages
English
Native or Bilingual
Timeline
Director of Customer Success - West
IGM Technology
07.2024 - Current
Director of Solution Engineers
IGM Technology
11.2022 - 07.2024
Customer Support Manager
IGM Technology
05.2020 - 09.2021
Ambassador
Wilfred Laurier University
09.2017 - 04.2020
Bachelor of Science - Honors Computer Science
Wilfred Laurier
Similar Profiles
MONICA ARRIETAMONICA ARRIETA
Outside Services at IGM GolfOutside Services at IGM Golf
Harshit GuptaHarshit Gupta
QA Lead at IGM FinancialQA Lead at IGM Financial
Tina KaskieTina Kaskie
Associate, Operational Services / Data Integrity Dept at IGM FinancialAssociate, Operational Services / Data Integrity Dept at IGM Financial