MATTHEW ZIEMBA
Rancho Santa Margarita
Summary
Dynamic Customer Success Director with a proven track record at SOUND THINKING, achieving nearly zero churn through exceptional problem-solving and active listening. Skilled in data analysis and team collaboration, I drive user engagement and product adoption while fostering strong customer relationships and mentoring teams to success.
Overview
39
39
years of professional experience
Work History
Customer Success Director
SOUND THINKING
Fremont
01.2022 - Current
- Fostered positive customer relationships through active listening and consistent communication.
- Achieved nearly zero churn rate by implementing proactive problem-solving strategies.
- Promoted, onboarded, trained, and supported CrimeTracer solution for all California customers.
- Collaborated with customer support and engineering teams to address customer challenges effectively.
- Analyzed customer usage profiles to enhance user engagement and product adoption.
- Identified and resolved issues through critical thinking and meticulous attention to detail.
- Partnered with internal teams to develop case studies that showcase success stories.
- Defined technical aspects of proposed solutions to enhance demand generation efforts.
Investigator
HUDSON INVESTIGATIONS
Irvine
01.2022 - 12.2022
- Conducted detailed investigations and surveillance for insurance fraud, worker's compensation fraud and other highly sensitive-confidential matters.
- Accountable for discreet operations to acquire details and facts on individuals suspected of filing fraudulent claims against insurance and other financial organizations.
Lieutenant/Professional Standards Section Commander
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2019 - 12.2020
- Responsible for providing exceptional service to the department and community while managing a diverse investigative team to resolve personnel complaints in a timely and efficient manner.
- Instrumental in maintaining the integrity of the department, the trust of the community, and interests of the city at all times while ensuring the rights of officers are protected; includes Internal Affairs, MIRT (Major Incident Review Team), and Data Release Details.
- Provide ongoing training, coaching, and mentorship to team members through delegating assignments and special projects related to investigations, crime prevention, community engagement, and law enforcement.
- Honorably Retired After 32 years
Lieutenant/Detention Facility/Youth Services Commander
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2018 - 12.2019
- Enhanced supervisory skills by managing Type I jail with 35+ employees processing over 10,000 arrestees annually.
- Oversaw Youth Services Section, including Safe Schools and Cops for Kids programs.
- Demonstrated strong employee development capabilities to maximize engagement and drive performance.
- Facilitated initiatives aimed at improving employee engagement and performance metrics.
Lieutenant/Watch Commander
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2016 - 12.2018
- Coordinated first-line police response and managed daily operations for effective service delivery.
- Supervised sergeants and police officers while executing diverse administrative and law enforcement tasks.
- Contributed to policy and procedure development to improve community service.
Sergeant/Major Incident Review Team (MIRT)
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2014 - 12.2016
Detective Sergeant/Financial Crimes
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2012 - 12.2014
Patrol Sergeant
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2008 - 12.2012
Detective
ANAHEIM POLICE DEPARTMENT
Anaheim
01.2006 - 12.2008
Police Officer
ANAHEIM POLICE DEPARTMENT
Anaheim
01.1993 - 12.2006
Police Officer
ARCADIA POLICE DEPARTMENT
Arcadia
01.1989 - 12.1993
Police Dispatcher
BALDWIN PARK POLICE DEPARTMENT
Baldwin Park
01.1987 - 12.1989
Education
Los Angeles County Sheriff's Department Academy
Bachelor of Science Degree -
California Southern University
Skills
- Customer relationship management
- Data analysis
- Technical onboarding
- Problem solving
- Project management
- Team collaboration
- Conflict resolution
- Active listening
- Customer onboarding
- Account management
- Training and mentoring
- Multitasking
- Adaptability
Timeline
Customer Success Director
SOUND THINKING
01.2022 - Current
Investigator
HUDSON INVESTIGATIONS
01.2022 - 12.2022
Lieutenant/Professional Standards Section Commander
ANAHEIM POLICE DEPARTMENT
01.2019 - 12.2020
Lieutenant/Detention Facility/Youth Services Commander
ANAHEIM POLICE DEPARTMENT
01.2018 - 12.2019
Lieutenant/Watch Commander
ANAHEIM POLICE DEPARTMENT
01.2016 - 12.2018
Sergeant/Major Incident Review Team (MIRT)
ANAHEIM POLICE DEPARTMENT
01.2014 - 12.2016
Detective Sergeant/Financial Crimes
ANAHEIM POLICE DEPARTMENT
01.2012 - 12.2014
Patrol Sergeant
ANAHEIM POLICE DEPARTMENT
01.2008 - 12.2012
Detective
ANAHEIM POLICE DEPARTMENT
01.2006 - 12.2008
Police Officer
ANAHEIM POLICE DEPARTMENT
01.1993 - 12.2006
Police Officer
ARCADIA POLICE DEPARTMENT
01.1989 - 12.1993
Police Dispatcher
BALDWIN PARK POLICE DEPARTMENT
01.1987 - 12.1989
Los Angeles County Sheriff's Department Academy
Bachelor of Science Degree -
California Southern University