Rylee Terra
Atascadero,CA
Summary
Dynamic Patient Registration Clerk with a proven track record at Coastal Communities Physician Network, excelling in patient relations and insurance verification. Demonstrated strong organizational skills and professionalism, enhancing patient experiences through effective communication and teamwork. Committed to HIPAA compliance and continuous improvement in healthcare delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Registration Clerk
Coastal Communities Physician Network
02.2024 - 01.2025
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Worked closely with Microsoft word, excel, outlook and closely with nextgen pm and EHR every single day.
- Insurance verification, made appointments, first point of contact for all of out patients.
- Handled the eyewash cleaning along with out STAT box.
- Practiced HIPAA
Receptionist
Templeton Endoscopy Center
09.2022 - 01.2023
- Checked in about 60-80 patients everyday, scanned cards, verified insurance, practiced HIPAA, created all electronic and paper charts, answered phones, cleaned, practiced all Covid-19 guidelines, coordinated appointments.
Physical Therapist Aide
Central Coast Physical Therapy
02.2022 - 04.2022
- Working hands on with 20-30 patients per day. Guide them through exercises, as well as stretches, and doing ultrasounds on patients. Then moved on to the front to schedule appointments, answer phones, and verify insurance. Also cleaned restocked anything that needed to be restocked. Practiced HIPAA, and insurance verification. Kept Track of all the faxes and filed them where they needed to be filed. Practiced typing on the daily.
Education
High School Diploma -
Liberty High School
Paso Robles, CA06.2022
Skills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Data entry
- Patient relations
- Eligibility determination
- Payment collection
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Active listening
- Effective communication
- Medical documentation
- Patient scheduling
- Patient registration
- Time management abilities
Certification
CPR
Timeline
Patient Registration Clerk
Coastal Communities Physician Network
02.2024 - 01.2025
Receptionist
Templeton Endoscopy Center
09.2022 - 01.2023
Physical Therapist Aide
Central Coast Physical Therapy
02.2022 - 04.2022
High School Diploma -
Liberty High School
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