Melanie Lemoing
Winnipeg
Summary
With a proven track record at St Boniface Hospital, I excel in patient care and data entry proficiency, showcasing strong organization and interpersonal skills. I've enhanced team efficiency, improved patient experiences, and maintained high accuracy in records, demonstrating professionalism and a commitment to excellence in healthcare.
Overview
15
15
years of professional experience
Work History
Patient Registration Clerk
St Boniface Hospital
09.2017 - Current
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
Health Care Aide
St Boniface Hospital
04.2016 - 09.2017
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records of patients' care, condition, and progress.
Registered Nurse
St Boniface Hospital
04.2010 - 04.2016
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Managed patients recovering from medical or surgical procedures.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
Diploma - Accelerated Nursing
Red River College
Winnipeg, MB09-2002
Skills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Data entry proficiency
- Accuracy and precision
- Strong interpersonal skills
- Teamwork and collaboration
- Attention to detail
- Reliability
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Patient Registration Clerk
St Boniface Hospital
09.2017 - Current
Health Care Aide
St Boniface Hospital
04.2016 - 09.2017
Registered Nurse
St Boniface Hospital
04.2010 - 04.2016
Diploma - Accelerated Nursing
Red River College
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