Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rylan Vaselenak

Victoria,BC

Summary

Customer service professional with four years of experience delivering exceptional client experiences and administrative support. Skilled in event coordination, communication, and data management, demonstrated as Secretary of the UVic Rotaract Club. Known for adaptability, organization, and a collaborative mindset, excelling in team-oriented and independent roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Educator

Lululemon
10.2024 - Current
  • Deliver exceptional guest experience by authentically connecting with customers to understand their needs and provide tailored product recommendations
  • Educate guests on product features, functionality, and fit, emphasizing the brand's commitment to innovation and performance
  • Collaborate with team members to achieve daily sales goals, provide feedback, and support each other in meeting operational objectives

Barista

Shoal Point Coffeehouse
07.2023 - 12.2023
  • Demonstrated patience, problem-solving, and communication skills by resolving customer concerns and conflicts, resulting in positive customer satisfaction
  • Performed daily responsibilities in a dynamic environment including greeting customers, taking orders, managing inventory, and maintaining cleanliness, contributing to seamless operation of the coffee shop
  • Offered in-depth training to new employees while nurturing an inclusive work atmosphere and cultivating a supportive relationships within the team

Golf Shop Attendant

The Track Golf Course
04.2021 - 08.2022
  • Acted as the first point of contact for customers, providing friendly and knowledgeable assistance in person and over the phone regarding golf course information and pro shop products
  • Managed POS systems and cash transactions, ensuring accurate reconciliations and efficient handling.
  • Transferred member data between databases with meticulous attention to detail, demonstrating a strong appreciation for organization and maintaining structured, accurate records

Program Assistant

Lake Bonavista Figure Skating Club
09.2016 - 06.2021
  • Guided skaters through circuits, using clear instructions and offering constructive feedback to foster a trustful relationship with skaters in a positive environment
  • Participated in program assistant meetings with a team of colleagues to create session plans, and discuss safety regulations, to ensure the safety of all children under our watch
  • Empowered young skaters to advance their abilities by delivering tailored guidance and hands-on support

Education

Bachelor of Psychology (BA) - Minor in Commerce

University of Victoria
Victoria, BC
06-2026

Skills

  • Computer software/ frameworks: Microsoft Office – Word, Excel, PowerPoint, POS, Moneris
  • Problem-solving, Team Collaboration, Organization

Languages

English
Native or Bilingual

Certification

  • Emergency First Aid and CPR Certification

Timeline

Educator

Lululemon
10.2024 - Current

Barista

Shoal Point Coffeehouse
07.2023 - 12.2023

Golf Shop Attendant

The Track Golf Course
04.2021 - 08.2022

Program Assistant

Lake Bonavista Figure Skating Club
09.2016 - 06.2021

Bachelor of Psychology (BA) - Minor in Commerce

University of Victoria

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Rylan Vaselenak