Tattyana Mahadeo-Sivanantham
Toronto
Summary
Offering background marked by reliability and proactive approach, eager to learn and grow within a customer service based management environment. Contributes ability to quickly grasp company operations and implement strategies efficiently. Ready to use and develop leadership and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pandora Jewelry
2024.09 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created detailed reports on sales performance KPI metrics, highlighting areas requiring attention or action from senior management of corporate operations.
- Onboarded and mentored new employees on company policies, procedures, and best practices to ensure their success and growth within the company.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies to ensure accurate financial reporting.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery and brand standards.
Keyholder Manager
Pandora Jewelry
2022.03 - 2024.08
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
- Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
Keyholder Manager
The Children's Place
2017.11 - 2022.01
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
Education
Bachelor of Arts - Art History & History
University of Toronto
Toronto, ON2024-10
High School Diploma -
Sir John A Macdonald CI
Scarborough, ON2017-06
Skills
- Critical Thinking for Problem Resolution
- Client Relations Management
- Sales Operations Coordination
- Inventory Management
- Effective Time Management
- Knowledgeable within software systems; POS/KWI, Microsoft (Excel, Office, Word, Powerpoint), Moneris, Clover
Languages
English
Native or Bilingual
Certification
- Standard First Aid Certification (CPR C + AED) - St. John's Ambulance
Timeline
Assistant Store Manager
Pandora Jewelry
2024.09 - Current
Keyholder Manager
Pandora Jewelry
2022.03 - 2024.08
Keyholder Manager
The Children's Place
2017.11 - 2022.01
Bachelor of Arts - Art History & History
University of Toronto
High School Diploma -
Sir John A Macdonald CI