Ryiannah Roque
Santa Clarita
Summary
Dynamic Game Operator with a proven track record at HB Leisure, excelling in customer engagement and upselling. Demonstrated expertise in game management and exceptional communication skills, enhancing guest experiences and safety. Adept at team collaboration and problem-solving, significantly improving venue operations and customer satisfaction. Highly motivated and detailed-oriented individual seeking a professional and engaging work experience. I possess excellent time management, communication, and team collaboration skills. I am eager to utilize my abilities to ensure exceptional customer service and contribute to the success of the company.
Overview
2
2
years of professional experience
Work History
Game Operator
HB Leisure
06.2023 - 02.2025
- Answered guest questions to provide fun game experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Explained and demonstrated games and attractions to assist guests.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Trained incoming employees on rules and the mechanics of games.
Education
High School Diploma -
Saugus High School
Santa Clarita, CA05-2025
Skills
- Communication skills
- Sales and upselling
- POS systems
- Strong work ethic
- Problem-solving
- Time management abilities
- Game management
- Active listening
- Team collaboration
- Inventory control
- Equipment inspection
- Adaptability and flexibility
Timeline
Game Operator
HB Leisure
06.2023 - 02.2025
High School Diploma -
Saugus High School
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