Muhammad Ahmed
Windsor
Summary
A recent graduate in Business Administration, bringing hands-on experience in project management, financial analysis, and customer service. Having gained valuable skills through volunteering, part-time roles, and academic projects. I am eager to apply my strong communication, problem-solving, and organizational abilities in a dynamic professional environment. With a proactive approach and a proven track record of managing tasks efficiently, I aim to contribute to business growth and innovation while continuing to develop my expertise in business strategy and operations.
Overview
3
3
years of professional experience
Work History
Game Operator
University of Windsor
09.2021 - 04.2022
- Served as a liaison between in-venue, Network Operations Center, management, and customer resources.
- Provided feedback for continuous improvement of game-day activities and tasks.
- Actively monitored and managed the performance of game-day resources.
- Assisted in the identification, configuration, testing of operational tools.
- Monitored and ensured proper execution of pre-game, in-game, and post-game work-flows and tasks.
Mover
Twoguys and A Truck
01.2022 - 04.2022
- Assisted with the loading, unloading, and transportation of household and office items, ensuring all belongings were handled with care and delivered to the correct location.
- Coordinated with team members to ensure efficient packing and unpacking, maximizing space in moving vehicles while minimizing the risk of damage to items.
- Communicated effectively with clients to address their needs, ensuring their expectations were met and providing excellent customer service throughout the moving process.
- Ensured compliance with safety procedures, using proper lifting techniques and protective equipment to avoid accidents and injuries during moves.
Customer Service Specialist
Cloud5 Communication
05.2022 - 08.2022
- Company Overview: Canada (Remote)
- Maintain customer accounts and record account information
- Make product recommendations or services to customers based on their needs and preferences
- Handle customer complaints and provide alternatives to ensure resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Ensure customers are satisfied with their purchases or service
- Assist customers in placing orders, fulfilling refunds and handling exchanges
- Use sales computer technology to maintain customer records and orders
- Canada (Remote)
Telephone Canvasser
University of Windsor
01.2023 - 05.2023
- Company Overview: Canada
- Contacting alumni and students to secure funding
- Organizing and assisting with fundraising events such as sponsored or promotional events
- Recruiting volunteers and coordinating their work
- Planning donation campaigns and events
- Canada
Media Services Support Phone Advisor
Kelly Connect
05.2023 - 12.2023
- Working as a vendor employee of Apple in Kelly Connect.
- Maintaining a good relation and communication throughout the call with customer.
- Assisting customers with refund request, cancellation of subscriptions and gift cards.
- Promoted to Technical Support Specialist, where I handled more complex technical issues, guiding customers through troubleshooting steps and offering advanced solutions for hardware and software problems.
- Provided exceptional customer service at Apple, assisting customers with product inquiries, troubleshooting issues, and ensuring a positive experience across various communication channels.
- Collaborated with team members to resolve escalated issues, ensuring a seamless customer experience and maintaining high satisfaction levels.
Tax Speclist
University of Windsor
03.2024 - 04.2024
- Volunteered as a Tax Specialist at the University of Windsor, assisting students with tax filing and providing guidance on tax-related matters.
- Managed the preparation and submission of tax returns through the CRA’s EFile system, using a registered EFile number to ensure compliance and accuracy.
- Provided personalized support to students, answering tax-related questions and ensuring they received the appropriate tax benefits.
- Maintained confidentiality and adhered to privacy regulations while handling sensitive financial information.
Telephone Canvasser
University of Windsor
03.2024 - 04.2024
- Contacted alumni, students, and university community members to gather information, promote events, and support fundraising efforts while maintaining professionalism
- Accurately recorded call details in the university’s database, ensuring up-to-date and correct information.
- Met and exceeded call volume and donation targets, demonstrating strong communication skills and goal orientation.
- Provided exceptional customer service by addressing inquiries and building positive relationships with stakeholders, reflecting the university’s values.
Customer Service Speclist
Avis Budget Group
05.2024 - 09.2024
- Assisted customers with vehicle rentals, upgrades, and returns.
- Processed payments, verified documentation, and ensured compliance with company policies.
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with the operations team to manage vehicle availability and logistics.
Foreign Exchange Trader
Fxify
01.2023 - 01.2025
- Analyzed market trends and executed short-term trades based on price action.
- Managed risk using stop-loss and take-profit strategies.
- Maintained trading discipline and adapted strategies based on market conditions.
- Used technical indicators like Aroon and EMA for trade decisions.
Education
BBA - Honors Bachelor of Business Administration
University of Windsor
Windsor, ONSkills
Microsoft Skills
Word, Excel and PPT
Editing Skills
Audio/Video Editing, Picture editing,
flyers, Social media content editing,
song editing skills,
Business and IT Skills
Digital Marketing, Offline marketing,
Communication and networking
skills, Event management skills
Cognitive Skills
Brainstorming, critical thinking,
Interpersonal skills, leadership
qualities
Timeline
Customer Service Speclist
Avis Budget Group
05.2024 - 09.2024
Tax Speclist
University of Windsor
03.2024 - 04.2024
Telephone Canvasser
University of Windsor
03.2024 - 04.2024
Media Services Support Phone Advisor
Kelly Connect
05.2023 - 12.2023
Foreign Exchange Trader
Fxify
01.2023 - 01.2025
Telephone Canvasser
University of Windsor
01.2023 - 05.2023
Customer Service Specialist
Cloud5 Communication
05.2022 - 08.2022
Mover
Twoguys and A Truck
01.2022 - 04.2022
Game Operator
University of Windsor
09.2021 - 04.2022
BBA - Honors Bachelor of Business Administration
University of Windsor
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