Ryca Ramos
Edmonton,AB
Summary
Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Offers strong interpersonal and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Food Porter
Stages Kitchen & Bar
Edmonton, AB
06.2021 - Current
- Assisted customers to a table and presented them with menus.
- Delivered food to 10-30 people at a time while also providing assistance to servers when needed.
- Bussed and sanitized tables, making sure it is prepped for the next customers.
- Ensured cleanliness of the work area by following proper sanitization protocol.
- Provided exceptional customer experiences through attentive service and quick response to issues and/or concerns.
- Built great relationships with regular customers.
- Helped pack take-out orders as well as preparing to go coffees and teas.
- Assisted in closing duties such as mopping, vacuuming, refilling condiments, and wiping the bar area.
Server
Mayfield Dinner Theatre
Edmonton, AB
10.2016 - Current
- Greeted patrons positively while taking them to their table and answered any questions about the production.
- Ensured patrons are satisfied with their food and drinks.
- Provided service for 30-50 people and ensured that they are comfortable and is given everything they need (pillows, blankets, hearing aid, ear plugs, seat cushions etc.) before the show begins.
- Adapted to new COVID guidelines and ensured cleanliness of spaces.
- Attended to concerns and dealt with it thoroughly, making sure the situation is handled in a timely and effective manner.
- Collected payments for drinks served, made sure all bills are closed, and cashed out properly.
- Cleared used tableware and brought them to the dish room.
- Polished silverware and glasses.
- Prepared and reset tables, making sure the area is clean and ready for the next show.
Volunteer (During Summer of 2015-2016 & 2018-2019)
Leaders in Training Program (City of Edmonton)
Edmonton, AB
07.2015 - 08.2019
- Assisted program leader with equipment safety checks, hazard identification, and executing activities for children attending summer playground programs and summer camps.
- Planned and led games/activities for program participants 4-12 years old.
- Role modeled positive behaviour for participants and represented the City of Edmonton to the community.
- Coordinated program schedules and timelines with the program leader to ensure smooth running of the week(s).
Education
Bachelor of Science
MacEwan University
Edmonton, ABLeaders in Training Program
Edmonton, ABSkills
- Organization and Efficiency
- Team Collaboration
- Service-oriented Mindset
- Customer Assistance and Interaction
- Effective Multi-tasking
- Conflict Resolution
- Flexible and Adaptable
- Relationship Building
- Transactions and Cash Handling
- Detail-Oriented
- Wine and Liquor Service
- Communication and Listening Skills
References
Melanie Van Schaik
Assistant Manager
Mayfield Dinner Theatre
Edmonton, AB
780 913 6198
mvanschaik@mayfieldtheatre.ca
Joel Dimatulac
Former Supervisor
Stages Kitchen & Bar
Edmonton, AB
587 335 3234
joeldimatulac2000@gmail.com
Timeline
Food Porter
Stages Kitchen & Bar
06.2021 - Current
Server
Mayfield Dinner Theatre
10.2016 - Current
Volunteer (During Summer of 2015-2016 & 2018-2019)
Leaders in Training Program (City of Edmonton)
07.2015 - 08.2019
Bachelor of Science
MacEwan University
Leaders in Training Program
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