Ryan Toledo
Pismo Beach
Summary
Dynamic and results-driven Retail Operations Director with a strong background in hospitality, account management and multi-unit management. Known for building high-performing teams, streamlining operations, and creating exceptional client relationships that drive brand loyalty and revenue growth.
Overview
6
6
years of professional experience
Work History
Retail Operations Director
Scout Coffee Co.
05.2019 - Current
- Thrive in a fast-paced, constantly evolving environment and confidently lead teams through change, growth, and day-to-day challenges.
- Develop and maintain wholesale relationships, including onboarding new accounts, managing day-to-day needs, and supporting sales growth.
- Optimized staff scheduling to improve labor efficiency and align with peak customer demand periods.
- Monitored daily sales performance metrics, providing actionable insights to drive revenue growth initiatives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Set performance goals for each department to ensure alignment with overall business objectives.
- During my tenure at Scout Coffee Co. they were awarded a spot on the Inc. 5000 fastest growing companies list in 2023!
- Collaborated with suppliers to optimize product selection, ensuring alignment with brand standards.
Social Media Manager
Esteem Surf Co.
08.2023 - Current
- Crafts and implements comprehensive social media strategies to enhance brand visibility.
- Engages target audiences through tailored content and interactive campaigns.
- Aligns social media initiatives with overarching business goals for measurable impact.
Education
Bachelor's of Science - Business Administration And Marketing
California State University of Channel Islands
05.2024
Skills
- Collaborative Leadership
- Detail Oriented
- Strategic & Innovative Planning
- Process Optimization
- Strong Interpersonal Communication Skills
- Performance Tracking
- Operational Efficiency
- Strategy development
- Campaign Strategy & Execution
Timeline
Social Media Manager
Esteem Surf Co.
08.2023 - Current
Retail Operations Director
Scout Coffee Co.
05.2019 - Current
Bachelor's of Science - Business Administration And Marketing
California State University of Channel Islands
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