Ryan Thorn
Brampton
Summary
Highly energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Store Shift-Supervisor
Bulk Barn
05.2017 - 02.2024
- Leading a team of 14 hourly associates in a $1.5 million-dollar store
- Assisting customers in finding the right food items & product, in addition to creating a comfortable shopping experience that they can feel welcome returning to
- Created solutions for customers concerns and inquiries by developing trust with them and thus encouraging return visits
- Created daily & weekly financial sales reports for corporate office, processed daily banking & deposit procedures
- Created a stocking routine in the store to drive efficiency and improve in-stock levels
- Through effective training and performance management achieved labour scheduling targets as a percentage of sales
- Coordinated with various levels of management within the company to achieve daily administrative tasks such as priority stock ordering, scheduling, and performance managing
- Receive weekly shipments, coordinating between company dispatch and shipping company to ensure efficient deliveries, verified invoices and managed warehouse inventory and stock
- Maintaining the stores high cleanliness standards with constant improvements to cleaning and organisational plans
Electronics Clerk / Departmental Sales Leader
Toys R’ Us
10.2003 - 04.2017
- Merchandised trends and increased sales in the Electronics
- Processed daily Return To Vendors (RTV)
- Responsible for inventory entry for various vendors
- Setup rain checks, gift express, store transfers and customer deliveries
- Assisted and directed customer phone calls and inquiries
Warehouse Keyholder
United Cigar Stores
09.1998 - 10.2003
- Received weekly goods for inventory processing & storing
- Organised warehouse goods for transfer to Terminal stores
- Pricing and warehouse duties as required
Education
Medical Terminology, Introduction to Psychology and Developmental Psychology
Sheridan College – Davis Campus
Brampton, ONSkills
- Cash handling
- Staff management
- Customer service
- Inventory control and record keeping
- Merchandise flow
- Problem-solving
- Team supervision
- Multitasking
Languages
English
Full Professional
Certification
- First Aid Certification
Timeline
Corporate Store Shift-Supervisor
Bulk Barn
05.2017 - 02.2024
Electronics Clerk / Departmental Sales Leader
Toys R’ Us
10.2003 - 04.2017
Warehouse Keyholder
United Cigar Stores
09.1998 - 10.2003
Medical Terminology, Introduction to Psychology and Developmental Psychology
Sheridan College – Davis Campus
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