Ryan Sweets
San Diego
Summary
Operations leader with 6+ years of experience directing fulfillment, service, and organizational performance across healthcare, nonprofit, and business environments. Proven ability to lead teams, streamline workflows, and deliver consistent results in fast-paced, customer-focused settings. Skilled in cross-functional collaboration, inventory management, and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Director of Operations
Nexify
San Diego
01.2023 - Current
- Oversee day-to-day business operations, including fulfillment workflows, staff management, and client service delivery.
- Implement process improvements that increased efficiency and reduced turnaround times for high-volume projects.
- Manage cross-departmental coordination to ensure smooth execution of client deliverables and internal objectives.
- Train, mentor, and evaluate staff, building a high-performance culture focused on accountability and teamwork.
Director of Operations
Scarlet Arts
Woodland Hills
01.2021 - 01.2023
- Directed organizational operations for a creative nonprofit, including budgeting, vendor management, and scheduling.
- Coordinated fulfillment of large-scale arts programs and events, ensuring on-time delivery of materials and resources.
- Established operational systems that improved communication and increased program efficiency by 30%.
- Supervised a diverse team of staff and volunteers, fostering collaboration and achieving high program satisfaction ratings.
Service Lead
Oakmont Senior Living
Santa Clarita
01.2019 - 01.2021
- Supervised daily service operations, including scheduling, staff assignments, and resident satisfaction.
- Trained and led a team of 15+ service staff, ensuring compliance with company standards and safety protocols.
- Optimized workflow processes to improve resident meal delivery times and enhance overall service quality.
- Acted as the point of contact between leadership and staff, ensuring smooth communication and operational efficiency.
Education
B.S. - Computer Science
Arizona State University
Skills
- Team Leadership & Training
- Fulfillment & Inventory Management
- Process Optimization
- Cross-Functional Collaboration
- Scheduling & Workforce Planning
- Customer Experience Excellence
Timeline
Director of Operations
Nexify
01.2023 - Current
Director of Operations
Scarlet Arts
01.2021 - 01.2023
Service Lead
Oakmont Senior Living
01.2019 - 01.2021
B.S. - Computer Science
Arizona State University