Ryan Smith
Paradise,NL
Summary
Detail-oriented Sales Associate with experience in training new team members and maintaining store standards. Achieved enhanced customer satisfaction and team success through effective communication and problem-solving skills. Delivered knowledgeable assistance to in-store customers, fostering loyalty and promoting products to drive revenue.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Sales Associate
Surplus Furniture
St. John's, Newfoundland and Labrador
07.2024 - Current
- Assisted customers in selecting products based on their needs and preferences.
- Maintained organized and visually appealing store displays to enhance customer engagement.
- Processed transactions accurately and efficiently at the point of sale.
- Provided product knowledge to customers, enhancing their shopping experience.
- Contributed to team meetings focused on aligning sales goals with customer feedback for improved service.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends, informing adjustments to sales strategies for better performance.
Volunteer Firefighter
Town of Chance Cove
Chance Cove, Newfoundland and Labrador
01.2018 - Current
- Responded to emergency calls and provided firefighting support during incidents.
- Operated firefighting equipment and tools effectively in various situations.
- Participated in training drills to enhance firefighting techniques and safety protocols.
- Coordinated with team members to ensure optimal readiness of equipment and facilities for emergency response.
- Conducted safety inspections of fire apparatus and gear for operational compliance.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Responded quickly to emergency calls, providing medical aid where necessary.
- Communicated with other members of the team to coordinate activities at a scene.
- Inspected and maintained firefighting gear, ensuring full operational readiness for effective emergency response.
- Delivered public education programs on fire safety, focusing on smoke alarms and home escape plans to enhance community awareness.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
Store Standards Associate
Walmart
Mount Pearl, Newfoundland and Labrador
04.2023 - 08.2023
- Maintained store cleanliness and organization to ensure compliance with company standards.
- Collaborated with team members to uphold safety protocols during daily operations.
- Supported training initiatives for new associates on store procedures and best practices.
- Implemented loss prevention strategies such as watching out for shoplifters or suspicious activity in the store area.
- Assisted in setting up seasonal displays or decorations when necessary.
- Helped unload shipments from delivery trucks when needed.
- Cleaned windows, floors, walls, racking systems, counters as part of daily maintenance routines.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Deckhand
Smith Fishing Enterprise
Chance Cove, Newfoundland and Labrador
03.2021 - 04.2023
- Monitored weather conditions and communicated changes to the captain and crew.
- Adhered to safety protocols during all deck operations and emergency drills.
- Supported vessel maintenance and cleaning to maintain operational readiness.
- Carried out instructions issued by captain regarding docking procedures.
- Inspected hulls for damages or corrosion when entering or leaving port.
- Inspected firefighting, lifesaving and other equipment on boat to maintain functionality.
- Operated navigational systems including GPS trackers, radar units, sonar systems.
- Organized supplies for fishing operations to streamline workflows.
Education
Business Management (Accounting) - Accounting And Finance
College of The North Atlantic
St. John's, NL05.2025
High School Diploma -
Crescent Collegiate
Blaketown06.2020
Skills
- Financial analysis
- Customer service
- Team collaboration
- Data analysis
- Project management
- Sales strategies
- Interpersonal skills
- Customer engagement
- Cash management
- Emergency response
- Task prioritization
- Dependability
- Written and oral communication skills
- Complex Problem-solving
- Relationship building
- Teamwork and collaboration
- Relationship selling
- Goal tracking
Accomplishments
Rookie of the year at Surplus Furniture
Certification
First Aid
Timeline
Sales Associate
Surplus Furniture
07.2024 - Current
Store Standards Associate
Walmart
04.2023 - 08.2023
Deckhand
Smith Fishing Enterprise
03.2021 - 04.2023
Volunteer Firefighter
Town of Chance Cove
01.2018 - Current
Business Management (Accounting) - Accounting And Finance
College of The North Atlantic
High School Diploma -
Crescent Collegiate