DIGISHA CHODVADIA
London,ON
Summary
Customer-focused professional with a background in customer service and Sales Associate roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
OSL
Mississauga, Ontario
03.2024 - Current
- Provided personalized service to build relationships with customers.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Placed orders and answered customer questions through Emails, and over the phone to maximize customer service.
- Collaborated with team members to develop effective sales plans.
Outbound Sales Representative
PC Financial
Toronto, Ontario
07.2022 - 03.2024
- Prepared reports for management regarding sales performance and provided recommendations for improvement.
- Enhanced product knowledge through continuous learning and professional development activities.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Delivered sales presentations to high-level executives and decision-makers.
Customer Service Representative
Loblaws
Toronto, Ontario
02.2019 - 07.2022
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Advanced Diploma - Mechanical Engineering Technology - Design, Solid works, Master Cam, Machine Designing, Finite Element, Project Management
George Brown College
Toronto, ON, Canada04.2022
Skills
- Multi-tasking strength
- Conflict resolution
- Listening skills
- B2C sales and customer service
- Excellent communication skills
- Client relationship management
- Competitive analysis
- Financial analysis
- Markets research
- Team leadership
- Attention to detail
- Financial products knowledge
- Growth mindset
- Quick Learner
Reference
- Bhumi Patel
Timeline
Sales Associate
OSL
03.2024 - Current
Outbound Sales Representative
PC Financial
07.2022 - 03.2024
Customer Service Representative
Loblaws
02.2019 - 07.2022
Advanced Diploma - Mechanical Engineering Technology - Design, Solid works, Master Cam, Machine Designing, Finite Element, Project Management
George Brown College
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